Intercom

Essential plan list price increased from $19 to $29/seat/mo; new customers get a 35% promotional discount back to $19/seat/mo, down from an unconditional $19 price.

Weekly roll-up · includes Oct 21 daily

Essential plan now shows $29 struck through to $19 per seat/mo with a 'New customers save 35%' promo for new customers

Fin Million Dollar Guarantee badge removed from the pricing hero, along with the 90-day money-back guarantee copy for Fin.

Pro add-on starting price increased from $99 to $100 per workspace/month

Weekly roll-up · includes Oct 11 daily

90-day money-back guarantee for Fin and spending limits/alerts added to pricing page Fin Voice AI voice support offered via sales at $1.99 per voice outcome; Pro add-on now priced 'From $100 per workspace/mo' (was '$100/mo')

Essential plan seat price increased from $19 to $29 per seat/month (billed annually), ending the promotional $19 rate. Advanced $85, Expert $132 and Fin $0.99/outcome unchanged.

Essential plan seat price dropped from $29/seat/mo to $19/seat/mo (~34% cut); Advanced ($85) and Expert ($132) seat prices unchanged, ruling out a billing-cycle toggle artifact.

Essential's 'Basic automation' bullet became 'Fin for service, sales & ecommerce'; Fin AI Agent card added 'Customizable tone & answer length'/'Takes action on external systems', dropping 2 generic bullets.

Essential swapped 'Fin for service, sales & ecommerce' for 'Basic automation'. Fin AI Agent standalone plan replaced 'Customizable tone' & 'Takes action' with 'Works with helpdesks' & 'Learns support content'.

Essential plan's 'New customer offer: Save 35% on Essential plan' promo was removed; the seat price reverted from the discounted $19/seat/mo back to the standard $29/seat/mo.

Intercom Early Stage startup discount increased from 90% off to 93% off (plus 1 year of Fin free) — visible in both the promotional section and FAQs.

Essential plan's Fin Customer Agent feature description expanded to include ecommerce as a supported use case, alongside existing service and sales.

Essential plan key feature updated from 'Fin AI Agent · $0.99 per outcome' to 'Fin Customer Agent for service and sales', removing the per-outcome price callout and expanding the scope to include sales.

Fin AI Agent standalone card updated: 'Minimum commitments apply' replaced with 'No seats required', removing the minimum commitment messaging from the visible pricing card. Zendesk removed entirely from Intercom pricing page: no longer mentioned in Fin AI Agent standalone card ('Salesforce and more' only), and the 'Pricing for Fin for Zendesk' FAQ section was removed.

New 'Pro' add-on launched at $99/mo with 1,000 conversations/mo analysis. Includes CX Score, Topics, Recommendations, Monitors, and Custom Scorecards for AI-powered visibility across conversations.

Quarterly roll-up · includes Mar 16 weekly

Fin AI Agent pricing metric renamed from 'per resolution' to 'per outcome' across all plans. Price unchanged at $0.99. Introduced new Pro add-on for AI conversation analysis at $99/workspace/mo with CX Score, Topics, Recommendations, Monitors, and Custom Scorecards. Includes 1,000 conversations/mo.

Fin Million Dollar Guarantee added to Fin for Zendesk/Salesforce offering Copilot free usage expanded from 10 conversations to 20 conversations (10 Copilot + 10 AI Auto-translation) per agent per month

Phone service minimum pricing changed from 'From $0.0035 per minute' to 'Starts at $0.012 per minute' (243% increase in starting price) Customizable report layout added to Platform section - now available across all plans

Annual billing discount structure introduced showing strikethrough pricing for all plans (e.g., Essential: $468 → $348/yr) Advanced plan decreased from $99/seat/mo to $85/seat/mo (14.1% decrease)

Macros added to Essential plan Fin AI Compose (my tone of voice) removed from Expert plan - replaced with generic AI Compose available across all plans