Intercom launches Fin Voice AI at $1.99 per outcome, adds 90-day guarantee
What happened
Between the Oct 10, 2026 and Oct 11, 2026 captures of Intercom's pricing page, Pulse recorded 2 changes: Fin Voice AI voice support offered via sales at $1.99 per voice outcome; Pro add-on now priced 'From $100 per workspace/mo' (was '$100/mo'); 90-day money-back guarantee for Fin and spending limits/alerts added to pricing page. Pulse files it as a packaging change (feature added, new add-on) with an upward direction. Pulse's latest capture (Nov 2, 2026) lists Essential at $29, Advanced at $85, Expert at $132, Fin AI Agent (Standalone) at $0.99 per Fin outcome and Copilot at $29.
It lands 8 days after Intercom's previous change, "Intercom ends $19 Essential promo, seat price jumps to $29/month" (Oct 3, 2026). Before that Pulse recorded "Intercom slashes Essential plan seat price 34%, from $29 to $19" (Sep 28, 2026), "Intercom rebrands Essential automation as Fin, adds Fin external actions" (Sep 19, 2026) and "Intercom strips Fin AI from Essential, reframes standalone agent plan" (Sep 18, 2026). Intercom has been tracked since 2023-11-14.
In the same window Salesforce, HubSpot and LiveChat also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureAdded
BeforeNot listed
After90-day money-back guarantee for Fin and spending limits/alerts
- Pro · Add-onReworded
Before$100/mo
AfterFrom $100 per workspace/mo
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | Not listed | 90-day money-back guarantee for Fin and spending limits/alerts | Added |
| Pro | Add-on | $100/mo | From $100 per workspace/mo | Reworded |
Values as written on Intercom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Intercom's pricing page (intercom.com) from Oct 10, 2026 and Oct 11, 2026; the change is marked around the middle of the page, where 90-day money-back guarantee for Fin and spending limits/alerts now appears.
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Intercom, the last 90 days
Full history- Oct 21, 2026packagingIntercom offers new customers 35% off Essential, cutting seats to $19
- Oct 19, 2026packagingIntercom drops Fin Million Dollar Guarantee and 90-day money-back pledge
- Oct 12, 2026packagingIntercom Pro add-on starting price ticks up $1 to $100 per workspace
- Oct 11, 2026packagingIntercom launches Fin Voice AI at $1.99 per outcome, adds 90-day guarantee · this change
- Oct 3, 2026increaseIntercom ends $19 Essential promo, seat price jumps to $29/month
- Sep 28, 2026decreaseIntercom slashes Essential plan seat price 34%, from $29 to $19
- Sep 19, 2026improvedIntercom rebrands Essential automation as Fin, adds Fin external actions
- Sep 18, 2026improvedIntercom strips Fin AI from Essential, reframes standalone agent plan
- Aug 31, 2026packagingIntercom: Essential plan's 35% new-customer promo ended
Across CRM in the same window
All CRM changesQuestions about this change
Did Intercom raise prices in October 2026?
No list-price increase was recorded between Oct 10, 2026 and Oct 11, 2026. The change Pulse detected was a packaging change: feature added, new add-on.
What changed on Intercom's pricing page between Oct 10, 2026 and Oct 11, 2026?
Feature: Not listed → 90-day money-back guarantee for Fin and spending limits/alerts, added; Pro add-on: $100/mo → From $100 per workspace/mo, reworded. Pulse compared the captures it took on Oct 10, 2026 and Oct 11, 2026; the before/after table above lists each item as written on the page.
How often does Intercom change its pricing?
Pulse recorded 5 other pricing-page changes for Intercom in the 90 days before this one; the previous change was "Intercom ends $19 Essential promo, seat price jumps to $29/month" on Oct 3, 2026; Intercom has been tracked since 2023-11-14.