Packaging change·Oct 10 → Oct 11, 2026·Oct 11, 2026·Sales & Customer Relationship Management (CRM)

Intercom launches Fin Voice AI at $1.99 per outcome, adds 90-day guarantee

Fin Voice AI voice support offered via sales at $1.99 per voice outcome; Pro add-on now priced 'From $100 per workspace/mo' (was '$100/mo'); 90-day money-back guarantee for Fin and spending limits/alerts added to pricing page

IntercomPackagingFeature addedNew add-on

What changed

Feature added

90-day money-back guarantee for Fin and spending limits/alerts added to pricing page

New add-on

Fin Voice AI voice support offered via sales at $1.99 per voice outcome; Pro add-on now priced 'From $100 per workspace/mo' (was '$100/mo')

Before and after

Oct 10, 2026 vs Oct 11, 2026

Pulse.

100%

Change 1 of 2 · feature added

90-day money-back guarantee for Fin and spending limits/alerts added to pricing page

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Pricing briefing

Intercom launches Fin Voice AI at $1.99 per outcome, adds 90-day guarantee

Day 276, 2026 · Intercom ends $19 Essential promo, seat price jumps to $29/month

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