Salesforce Marketing Cloud Account Engagement bundles Premier Success into lice...
What happened
Between the Oct 19, 2026 and Oct 26, 2026 captures of Salesforce's pricing page, Pulse recorded 2 changes: Premier Success Plan changed from 30% of net license fees to included with Core, Advanced, and Max licenses; Premier Success Plan no longer 'Bundled with Unlimited Edition'; Signature Success Plan 'Customer Success Score' replaced by 'Salesforce Health Insights'. Pulse files it as a pricing change (feature change, price decrease) with a downward direction. The current page lists Growth+ at $1,250, Advanced+ at GBP 3,520, Premium+ at EUR 15,000 and Plus+ at SEK 27,500.
This is the first pricing-page change Pulse has recorded for Salesforce. Salesforce has been tracked since 2025-01-03.
In the same window Pipedrive, Microsoft, HubSpot and Zoho also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Premier Success Plan, Signature Success Plan · FeatureFeature change
Premier Success Plan no longer 'Bundled with Unlimited Edition'; Signature Success Plan 'Customer Success Score' replaced by 'Salesforce Health Insights'
- Premier Success Plan · PriceChanged30% of net license feesincluded
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Premier Success Plan, Signature Success Plan | Feature | Premier Success Plan no longer 'Bundled with Unlimited Edition'; Signature Success Plan 'Customer Success Score' replaced by 'Salesforce Health Insights' | Feature change | |
| Premier Success Plan | Price | 30% of net license fees | included | Changed |
Values as written on Salesforce's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Salesforce's pricing page (salesforce.com) from Oct 19, 2026 and Oct 26, 2026; the change is marked around the middle of the page, where "30% of net license fees" becomes "included".
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Across CRM in the same window
All CRM changes- PipedriveOct 26Pipedrive trims Projects add-on starting price to $16 a month
- MicrosoftOct 26Microsoft Copilot adds usage-based billing for advanced AI, prices hold
- HubSpotOct 23HubSpot slashes free email sends from 2,000 to 300 monthly, overhauls Starter...
- ZohoSep 28Zoho Social adds Snapchat, Arattai as channels jump to 14/16
Questions about this change
Did Salesforce raise prices in October 2026?
No — prices went down. Between Oct 19, 2026 and Oct 26, 2026 Salesforce's pricing page showed 1 price cut: Premier Success Plan: 30% of net license fees → included (changed).
What changed on Salesforce's pricing page between Oct 19, 2026 and Oct 26, 2026?
Premier Success Plan no longer 'Bundled with Unlimited Edition'; Signature Success Plan 'Customer Success Score' replaced by 'Salesforce Health Insights'; Premier Success Plan price: 30% of net license fees → included, changed. Pulse compared the captures it took on Oct 19, 2026 and Oct 26, 2026; the before/after table above lists each item as written on the page.
How often does Salesforce change its pricing?
Pulse recorded 0 other pricing-page changes for Salesforce in the 90 days before this one; Salesforce has been tracked since 2025-01-03.