Pricing change·Aug 1 → Nov 1, 2024·Q3 2024·Sales & Customer Relationship Management (CRM)

Intercom Essential Plan Price Decreased by 25.6% to $29/Seat/Month, Enhancing Accessibility for Users

IntercomPricingPrice decreaseFeature addedThreshold addedDiscount added

What changed

Price decrease

Advanced plan decreased from $99/seat/mo to $85/seat/mo (14.1% decrease)

Price decrease

Essential plan decreased from $39/seat/mo to $29/seat/mo (25.6% decrease)

Price decrease

Expert plan decreased from $139/seat/mo to $132/seat/mo (5.0% decrease)

Feature added

Fin AI Agent section restructured with explicit Fin 2 features: Scale your support with our breakthrough AI agent. Includes all next generation Fin 2 features

Threshold added

Lite seats allocation explicitly quantified for Advanced plan: 20 included

Threshold added

Lite seats allocation explicitly quantified for Expert plan: 50 included

Price decrease

Fin AI Copilot unlimited pricing decreased from $35/seat/mo to $29/seat/mo (17.1% decrease)

Discount added

Annual billing discount structure introduced showing strikethrough pricing for all plans (e.g., Essential: $468 → $348/yr)

Before and after

Aug 1, 2024 vs Nov 1, 2024

Pulse.

100%

Change 1 of 9 · price decreased

Advanced plan decreased from $99/seat/mo to $85/seat/mo (14.1% decrease)

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Q1 2024 · Intercom Cuts Proactive Support Plus Price by 80% to $99/mo, Reducing Included Messages from 3,000 to 500 Intercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per Minute · Q4 2024

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