Intercom drops Zendesk mentions, scraps Fin AI minimum commitment requirement
What happened
Between the Apr 13, 2026 and Apr 20, 2026 captures of Intercom's pricing page, Pulse recorded 2 changes: Fin AI Agent standalone card updated: 'Minimum commitments apply' replaced with 'No seats required', removing the minimum commitment messaging from the visible pricing card; Zendesk removed entirely from Intercom pricing page: no longer mentioned in Fin AI Agent standalone card ('Salesforce and more' only), and the 'Pricing for Fin for Zendesk' FAQ section was removed. Pulse files it as a product change (feature change, feature removed). Pulse's latest capture (Nov 15, 2026) lists Essential at $29, Advanced at $85, Expert at $132, Fin AI Agent (Standalone) at $0.99 per Fin outcome and Copilot at $29.
It lands 36 days after Intercom's previous change, "Intercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric" (Mar 16, 2026). Intercom has been tracked since 2023-11-14.
In the same window HubSpot, Zendesk and Salesforce also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Feature changeFin AI AgentFeature
Fin AI Agent standalone card updated: 'Minimum commitments apply' replaced with 'No seats required', removing the minimum commitment messaging from the visible pricing card.
- RemovedFin AI AgentFeatureZendeskNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Fin AI Agent | Feature | Fin AI Agent standalone card updated: 'Minimum commitments apply' replaced with 'No seats required', removing the minimum commitment messaging from the visible pricing card. | Feature change | |
| Fin AI Agent | Feature | Zendesk | Not listed | Removed |
Values as written on Intercom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Intercom's pricing page (intercom.com) from Apr 13, 2026 and Apr 20, 2026; the change is marked near the top of the page, where the Zendesk no longer appears.
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The two full-page captures with this change marked up are free with an account.
Intercom, the last 90 days
Full history- Jun 8, 2026PackagingIntercom deepens Early Stage discount to 93% off, adds free Fin year
- May 11, 2026ImprovementIntercom expands Fin AI Agent to support ecommerce use cases
- Apr 26, 2026PackagingIntercom Rebrands Fin AI Agent as Fin Customer Agent, Adds Sales
- Apr 21, 2026Feature removedIntercom drops Zendesk mentions, scraps Fin AI minimum commitment requirement This change
- Apr 2, 2026PackagingIntercom Launches $99/mo Pro Add-On for AI Conversation Analytics
- Mar 16, 2026PackagingIntercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric
Across CRM in the same window
All CRM changesQuestions about this change
Did Intercom raise prices in April 2026?
No list-price increase was recorded between Apr 13, 2026 and Apr 20, 2026. The change Pulse detected was a product change: feature change, feature removed.
What changed on Intercom's pricing page between Apr 13, 2026 and Apr 20, 2026?
Fin AI Agent standalone card updated: 'Minimum commitments apply' replaced with 'No seats required', removing the minimum commitment messaging from the visible pricing card; Fin AI Agent feature removed: Zendesk. Pulse compared the captures it took on Apr 13, 2026 and Apr 20, 2026; the before/after table above lists each item as written on the page.
How often does Intercom change its pricing?
Pulse recorded 1 other pricing-page change for Intercom in the 90 days before this one; the previous change was "Intercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric" on Mar 16, 2026; Intercom has been tracked since 2023-11-14.