Intercom ends $19 Essential promo, seat price jumps to $29/month
What happened
Between the Oct 2, 2026 and Oct 3, 2026 captures of Intercom's pricing page, Pulse recorded one change: Essential plan seat price increased from $19 to $29 per seat/month (billed annually), ending the promotional $19 rate. Advanced $85, Expert $132 and Fin $0.99/outcome unchanged. Pulse files it as a pricing change (price increase) with an upward direction. Pulse's latest capture (Oct 21, 2026) lists Essential at $19, Advanced at $85, Expert at $132, Fin AI Agent (Standalone) at $0.99 per Fin outcome and Copilot at $29.
It lands 5 days after Intercom's previous change, "Intercom slashes Essential plan seat price 34%, from $29 to $19" (Sep 28, 2026). Before that Pulse recorded "Intercom rebrands Essential automation as Fin, adds Fin external actions" (Sep 19, 2026), "Intercom strips Fin AI from Essential, reframes standalone agent plan" (Sep 18, 2026) and "Intercom: Essential plan's 35% new-customer promo ended" (Aug 31, 2026). Intercom has been tracked since 2023-11-14.
In the same window Salesforce, HubSpot and LiveChat also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Essential · Price+53%$19$29 per seat/month
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essential | Price | $19 | $29 per seat/month | +53% |
Values as written on Intercom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Intercom's pricing page (intercom.com) from Oct 2, 2026 and Oct 3, 2026; the change is marked near the top of the page, where essential price reads $19 and then $29 per seat/month.
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The two full-page captures with this change marked up are free with an account.
Intercom, the last 90 days
Full history- Oct 19, 2026packagingIntercom drops Fin Million Dollar Guarantee and 90-day money-back pledge
- Oct 12, 2026packagingIntercom Pro add-on starting price ticks up $1 to $100 per workspace
- Oct 11, 2026improvedIntercom launches Fin Voice AI at $1.99 per outcome, adds 90-day guarantee
- Oct 3, 2026increaseIntercom ends $19 Essential promo, seat price jumps to $29/month · this change
- Sep 28, 2026decreaseIntercom slashes Essential plan seat price 34%, from $29 to $19
- Sep 19, 2026improvedIntercom rebrands Essential automation as Fin, adds Fin external actions
- Sep 18, 2026improvedIntercom strips Fin AI from Essential, reframes standalone agent plan
- Aug 31, 2026packagingIntercom: Essential plan's 35% new-customer promo ended
Across CRM in the same window
All CRM changesQuestions about this change
Did Intercom raise prices in October 2026?
Yes. Pulse captured Intercom's pricing page on Oct 2, 2026 and again on Oct 3, 2026 and recorded 1 price increase: Essential: $19 → $29 per seat/month (+53%).
What changed on Intercom's pricing page between Oct 2, 2026 and Oct 3, 2026?
Essential price: $19 → $29 per seat/month (+53%). Pulse compared the captures it took on Oct 2, 2026 and Oct 3, 2026; the before/after table above lists each item as written on the page.
How often does Intercom change its pricing?
Pulse recorded 4 other pricing-page changes for Intercom in the 90 days before this one; the previous change was "Intercom slashes Essential plan seat price 34%, from $29 to $19" on Sep 28, 2026; Intercom has been tracked since 2023-11-14.