San Francisco, CA-based customer service software company founded 2007. Private. Operates in CRM, help desk, and customer support markets. Serves businesses of all sizes with ticketing, live chat, and AI-powered support solutions.
Pricing Change History
4 changesContact Center add-on price increased from $50/agent/month to $83/agent/month (paid yearly billing).
Suite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. Public price of $169/agent/month removed; tier now requires contacting Sales.
New Zendesk + Forethought integration section added to pricing page, offering self-learning AI agents that work with any stack without migration, with 'NEW' badge.
Research Zendesk's pricing with the Pulse Agent
Ask anything about Zendesk's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| Support Team | Plan | $19 /agent/mobilled annually · $25 billed monthly |
| ||
| Suite Team (Employee Service) | Plan | $29 /agent/mobilled annually |
| Suite Team | Plan | $55 /agent/mobilled annually · $69 billed monthly |
| ||
| Suite Growth (Employee Service) | Plan | $59 /agent/mobilled annually |
| Suite Growth | Plan | $89 /agent/mobilled annually · $115 billed monthly |
| ||
| Suite Professional (Employee Service) | Plan | $99 /agent/mobilled annually |
| Suite Professional | Plan | $115 /agent/mobilled annually · $149 billed monthly |
| ||
| Suite Enterprise + Copilot | Plan | Contact |
| Zendesk Contact Center | Plan | Contact |
| Suite Enterprise (Employee Service) | Plan | Contact |
| Copilot | Add-on | $50 /agent/mobilled annually |
| Advanced Data Privacy and Protection | Add-on | $50 /agent/mobilled annually |
| Minutes Block | Add-on | Contact |
| Workforce Engagement Bundle | Add-on | $50 /agent/mobilled annually |
| Quality Assurance | Add-on | $35 /agent/mobilled annually |
Company Facts
How Zendesk compares with its peers
| Company | Entry price | Last change |
|---|---|---|
S Salesforce | $25 /user/mo, billed annually | Oct 26, 2026 |
I Intercom | $29 /mo, billed annually + usage | Oct 26, 2026 |
H HubSpot | $7 /seat/mo, billed annually | Oct 23, 2026 |
M Microsoft | $5 /user/mo, billed annually | Oct 26, 2026 |
Z Zoho | $29 /mo, billed annually | Oct 26, 2026 |
G Gorgias | $10 /mo | Sep 7, 2026 |
Zendesk pricing FAQ
- How much does Zendesk cost?
- Zendesk pricing starts at $19/agent/mo on Support Team, billed annually. Zendesk lists 10 plans on its pricing page.
- Does Zendesk have a free plan?
- No. Zendesk does not list a free tier; paid plans start at $19/agent/mo on Support Team, billed annually.
- What pricing model does Zendesk use?
- Zendesk uses subscription pricing across 10 plans.
- When did Zendesk last change its pricing?
- Jul 2, 2026: Zendesk: Contact Center add-on price increase ($50→$83).
- How often has Zendesk changed its pricing?
- Pulse has recorded 4 pricing changes for Zendesk since it started tracking on Feb 20, 2026; the pricing page was last captured on Jul 2, 2026.