Product change·Sep 17 → Sep 18, 2026·Day 261, 2026·Sales & Customer Relationship Management (CRM)
Intercom strips Fin AI from Essential, reframes standalone agent plan
Essential swapped 'Fin for service, sales & ecommerce' for 'Basic automation'. Fin AI Agent standalone plan replaced 'Customizable tone' & 'Takes action' with 'Works with helpdesks' & 'Learns support content'.
What changed
Feature change
Essential swapped 'Fin for service, sales & ecommerce' for 'Basic automation'. Fin AI Agent standalone plan replaced 'Customizable tone' & 'Takes action' with 'Works with helpdesks' & 'Learns support content'.
Before and after
Sep 17, 2026 vs Sep 18, 2026Pulse.
100%
What changed
Essential swapped 'Fin for service, sales & ecommerce' for 'Basic automation'. Fin AI Agent standalone plan replaced 'Customizable tone' & 'Takes action' with 'Works with helpdesks' & 'Learns support content'.
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