Intercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per Minute
What happened
Between the Nov 1, 2024 and Jan 1, 2025 captures of Intercom's pricing page, Pulse recorded 3 changes: Report builder added to Platform section - now available across all plans (Essential, Advanced, Expert); Customizable report layout added to Platform section - now available across all plans; Phone service minimum pricing changed from 'From $0.0035 per minute' to 'Starts at $0.012 per minute' (243% increase in starting price). Pulse files it as a pricing change (feature added, price increase) with an upward direction. Pulse's latest capture (Oct 21, 2026) lists Essential at $19, Advanced at $85, Expert at $132, Fin AI Agent (Standalone) at $0.99 per Fin outcome and Copilot at $29.
Intercom's previous recorded change was "Intercom Essential Plan Price Decreased by 25.6% to $29/Seat/Month, Enhancing Accessibility for Users" (Q3 2024). Intercom has been tracked since 2023-11-14.
In the same window HubSpot, Salesforce and Drift also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Essential, Advanced, Expert · FeatureAddedNo Report builderReport builder
- All plans · FeatureAdded
BeforeNo Customizable report layout
AfterCustomizable report layout
- — · PriceReworded
BeforeFrom $0.0035 per minute
AfterStarts at $0.012 per minute
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essential, Advanced, Expert | Feature | No Report builder | Report builder | Added |
| All plans | Feature | No Customizable report layout | Customizable report layout | Added |
| — | Price | From $0.0035 per minute | Starts at $0.012 per minute | Reworded |
Values as written on Intercom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Intercom's pricing page (intercom.com) from Nov 1, 2024 and Jan 1, 2025; the change is marked on the page, where "From $0.0035 per minute" becomes "Starts at $0.012 per minute".
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The two full-page captures with this change marked up are free with an account.
Intercom, the last 90 days
Full history- Apr 3, 2026packagingIntercom Launches $99/mo Pro Add-On for AI Conversation Analytics
- Mar 17, 2026packagingIntercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric
- Q2 2025packagingIntercom Expands Copilot Free Usage to 20 Conversations per Agent per Month, Enhancing Customer Support Experience
- Q4 2024increaseIntercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per Minute · this change
- Q3 2024decreaseIntercom Essential Plan Price Decreased by 25.6% to $29/Seat/Month, Enhancing Accessibility for Users
Across CRM in the same window
All CRM changes- HubSpotJan 21HubSpot Transforms Pricing Model with Flat Allocation of Credits and Expands Allocation to 500 Credits
- SalesforceJan 12Salesforce Renames Data Cloud to Data 360, Signaling Major Shift in Product Strategy
- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
Questions about this change
Did Intercom raise prices in January 2025?
Yes. Pulse captured Intercom's pricing page on Nov 1, 2024 and again on Jan 1, 2025 and recorded 1 price increase: From $0.0035 per minute → Starts at $0.012 per minute (reworded).
What changed on Intercom's pricing page between Nov 1, 2024 and Jan 1, 2025?
Essential, Advanced, Expert feature: No Report builder → Report builder, added; All plans feature: No Customizable report layout → Customizable report layout, added; price: From $0.0035 per minute → Starts at $0.012 per minute, reworded. Pulse compared the captures it took on Nov 1, 2024 and Jan 1, 2025; the before/after table above lists each item as written on the page.
How often does Intercom change its pricing?
Pulse recorded 1 other pricing-page change for Intercom in the 90 days before this one; the previous change was "Intercom Essential Plan Price Decreased by 25.6% to $29/Seat/Month, Enhancing Accessibility for Users" in Q3 2024; Intercom has been tracked since 2023-11-14.