Pricing change·Nov 1 → Jan 1, 2025·Q4 2024·Sales & Customer Relationship Management (CRM)
Intercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per Minute
What changed
Feature added
Report builder added to Platform section - now available across all plans (Essential, Advanced, Expert)
Feature added
Customizable report layout added to Platform section - now available across all plans
Price increase
Phone service minimum pricing changed from 'From $0.0035 per minute' to 'Starts at $0.012 per minute' (243% increase in starting price)
Before and after
Nov 1, 2024 vs Jan 1, 2025Pulse.
100%
Change 1 of 3 · feature added
Report builder added to Platform section - now available across all plans (Essential, Advanced, Expert)
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See the before/after screenshots and every marked-up change.
Q3 2024 · Intercom Essential Plan Price Decreased by 25.6% to $29/Seat/Month, Enhancing Accessibility for UsersIntercom Expands Copilot Free Usage to 20 Conversations per Agent per Month, Enhancing Customer Support Experience · Q2 2025
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