LiveChat kills ChatBot.com add-on for native AI Agent from $19/user
What happened
Between the Sep 7, 2026 and Sep 14, 2026 captures of LiveChat's pricing page, Pulse recorded one change: ChatBot.com add-on ($52/mo) replaced by native AI Agent (Text) add-on from $19/user/month, 14-day free trial; new Custom skills for AI Agent add-on also launched at $19/user/month. Pulse files it as a packaging change (add-on change) with a neutral direction. The current page lists Starter at $19, Team at $49 and Business at $79.
It lands 63 days after LiveChat's previous change, "LiveChat swaps Key Account Manager for Product Expert support tier" (Jul 13, 2026). LiveChat has been tracked since 2026-02-28.
In the same window Intercom, Tidio, Olark, Drift and Zendesk also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onAdded
BeforeNot listed
AfterCustom skills for AI Agent add-on
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | Not listed | Custom skills for AI Agent add-on | Added |
Values as written on LiveChat's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of LiveChat's pricing page (www.livechat.com) from Sep 7, 2026 and Sep 14, 2026; the change is marked near the top of the page, where Custom skills for AI Agent add-on now appears.
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The two full-page captures with this change marked up are free with an account.
LiveChat, the last 90 days
Full history- Sep 14, 2026packagingLiveChat kills ChatBot.com add-on for native AI Agent from $19/user · this change
- Jul 13, 2026improvedLiveChat swaps Key Account Manager for Product Expert support tier
Across CRM in the same window
All CRM changes- IntercomAug 31Intercom: Essential plan's 35% new-customer promo ended
- TidioJul 20Tidio slashes Plus plan price 60% to $300/mo, shifts to usage-based AI billing
- OlarkJul 20Olark axes Standard/Pro for a $400/mo AI Agent tier with SSO, unlimited AI chats
- DriftJul 2Salesloft (drift): Account agents + Forecast add-ons section removed
- ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
Questions about this change
Did LiveChat raise prices in September 2026?
No list-price increase was recorded between Sep 7, 2026 and Sep 14, 2026. The change Pulse detected was a packaging change: add-on change.
What changed on LiveChat's pricing page between Sep 7, 2026 and Sep 14, 2026?
Add-on: Not listed → Custom skills for AI Agent add-on, added. Pulse compared the captures it took on Sep 7, 2026 and Sep 14, 2026; the before/after table above lists each item as written on the page.
How often does LiveChat change its pricing?
Pulse recorded 1 other pricing-page change for LiveChat in the 90 days before this one; the previous change was "LiveChat swaps Key Account Manager for Product Expert support tier" on Jul 13, 2026; LiveChat has been tracked since 2026-02-28.