Intercom hikes Essential plan to $29/seat, offers new users 35% off to $19
What happened
Between the Oct 19, 2026 and Oct 26, 2026 captures of Intercom's pricing page, Pulse recorded one change: Essential plan list price increased from $19 to $29/seat/mo; new customers get a 35% promotional discount back to $19/seat/mo, down from an unconditional $19 price. Pulse files it as a pricing change (price increase) with an upward direction. The current page lists Essential at $29, Advanced at $85, Expert at $132, Fin AI Agent (Standalone) at $0.99 per Fin outcome and Copilot at $29.
It lands 5 days after Intercom's previous change, "Intercom offers new customers 35% off Essential, cutting seats to $19" (Oct 21, 2026). Before that Pulse recorded "Intercom drops Fin Million Dollar Guarantee and 90-day money-back pledge" (Oct 19, 2026), "Intercom Pro add-on starting price ticks up $1 to $100 per workspace" (Oct 12, 2026) and "Intercom launches Fin Voice AI at $1.99 per outcome, adds 90-day guarantee" (Oct 11, 2026). Intercom has been tracked since 2023-11-14.
In the same window HubSpot, Salesforce and LiveChat also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Essential · Price+53%$19$29/seat/mo
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essential | Price | $19 | $29/seat/mo | +53% |
Values as written on Intercom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Intercom's pricing page (intercom.com) from Oct 19, 2026 and Oct 26, 2026; the change is marked near the top of the page, where essential price reads $19 and then $29/seat/mo.
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The two full-page captures with this change marked up are free with an account.
Intercom, the last 90 days
Full history- Oct 26, 2026increaseIntercom hikes Essential plan to $29/seat, offers new users 35% off to $19 · this change
- Oct 21, 2026packagingIntercom offers new customers 35% off Essential, cutting seats to $19
- Oct 19, 2026packagingIntercom drops Fin Million Dollar Guarantee and 90-day money-back pledge
- Oct 12, 2026packagingIntercom Pro add-on starting price ticks up $1 to $100 per workspace
- Oct 11, 2026improvedIntercom launches Fin Voice AI at $1.99 per outcome, adds 90-day guarantee
- Oct 3, 2026increaseIntercom ends $19 Essential promo, seat price jumps to $29/month
- Sep 28, 2026decreaseIntercom slashes Essential plan seat price 34%, from $29 to $19
Across CRM in the same window
All CRM changesQuestions about this change
Did Intercom raise prices in October 2026?
Yes. Pulse captured Intercom's pricing page on Oct 19, 2026 and again on Oct 26, 2026 and recorded 1 price increase: Essential: $19 → $29/seat/mo (+53%).
What changed on Intercom's pricing page between Oct 19, 2026 and Oct 26, 2026?
Essential price: $19 → $29/seat/mo (+53%). Pulse compared the captures it took on Oct 19, 2026 and Oct 26, 2026; the before/after table above lists each item as written on the page.
How often does Intercom change its pricing?
Pulse recorded 9 other pricing-page changes for Intercom in the 90 days before this one; the previous change was "Intercom offers new customers 35% off Essential, cutting seats to $19" on Oct 21, 2026; Intercom has been tracked since 2023-11-14.