Intercom is a SaaS company that provides customer messaging and support software, enabling businesses to communicate with their customers through various channels.
Entry price
$19
Essential · /mo, billed annually + usage
Plans tracked
4
3 add-ons
Pricing changes
21
Latest Oct 21, 2026
Pricing model
Subscription + usage
No free tier
Pricing Change History
21 changes20231 change
Dec 2023
Improvement
MonthlyPublished Jan 21, 2026
Intercom Restructures Pricing Model to Simplify Plans with New Per-Seat Pricing and Reveals Essential Plan at $39/Seat/Month
Phone support channel added to platform features Expert plan price revealed at $139/seat/mo, previously shown as custom pricing
Research Intercom's pricing with the Pulse Agent
Ask anything about Intercom's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| Essential | Plan | $19 /mobilled annually + usage |
| Advanced | Plan | $85 /mobilled annually + usage |
| Expert | Plan | $132 /mobilled annually + usage |
| Fin AI Agent (Standalone) | Plan | $0.99 per Fin outcome |
| Copilot | Add-on | $29 /mobilled annually |
| Pro | Add-on | $100 /mo |
| Proactive Support Plus | Add-on | $99 /mo |
Essential, Advanced, Expert & Fin AI Agent (Standalone)
- Intro offer 14-day free trial
Stacking not stated by Intercom.
Company Facts
Free tierNo
Employees1001-10000
Tracked sinceNov 14, 2023
Pricing last seenOct 21, 2026
Websiteintercom.com
Pulse news about Intercom
View all →I
Intercom's $19 Essential seat price is one arm of a live pricing test
Oct 21, 2026
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Intercom A/B-tests a redesigned pricing page, the only place it lists Fin Voice at $1.99 per outcome
Oct 11, 2026
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Intercom is running a pricing test: Essential shows $19 to some visitors and $29 to others
Oct 3, 2026
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Intercom cuts Essential seat price back to $19, no promo badge this time
Sep 28, 2026
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Intercom reverses itself in a day, restores Fin AI to Essential
Sep 19, 2026
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Intercom pulls Fin branding from Essential, recasts standalone agent as helpdesk add-on
Sep 18, 2026
How Intercom compares with its peers
| Company | Entry price | Last change |
|---|---|---|
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
D Drift | Contact | Jul 2, 2026 |
S Salesforce | $25 /user/mo, billed annually | Oct 19, 2026 |
H HubSpot | $7 /seat/mo, billed annually | Oct 23, 2026 |
C Crisp | — | — |
L LiveChat | $19 /person/mo, billed annually | Sep 14, 2026 |
Intercom pricing FAQ
- How much does Intercom cost?
- Intercom pricing starts at $19/mo on Essential, billed annually + usage. Intercom lists 4 plans on its pricing page.
- Does Intercom have a free plan?
- No. Intercom does not list a free tier; paid plans start at $19/mo on Essential, billed annually + usage.
- What pricing model does Intercom use?
- Intercom uses subscription + usage pricing across 4 plans.
- When did Intercom last change its pricing?
- Oct 21, 2026: Intercom offers new customers 35% off Essential, cutting seats to $19.
- How often has Intercom changed its pricing?
- Pulse has recorded 21 pricing changes for Intercom since it started tracking on Nov 14, 2023; the pricing page was last captured on Oct 21, 2026.