Packaging change·Dec 29 → Mar 30, 2026·Q1 2026·Sales & Customer Relationship Management (CRM)
Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
What changed
New add-on
New 'Pro' add-on launched at $99/mo with 1,000 conversations/mo analysis. Includes CX Score, Topics, Recommendations, Monitors, and Custom Scorecards for AI-powered visibility across conversations.
Before and after
Dec 29, 2025 vs Mar 30, 2026Pulse.
100%
What changed
New 'Pro' add-on launched at $99/mo with 1,000 conversations/mo analysis. Includes CX Score, Topics, Recommendations, Monitors, and Custom Scorecards for AI-powered visibility across conversations.
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Week 12, 2026 · Intercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing MetricIntercom drops Zendesk mentions, scraps Fin AI minimum commitment requirement · Week 17, 2026
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