Intercom Pro add-on starting price ticks up $1 to $100 per workspace
What happened
Between the Oct 5, 2026 and Oct 12, 2026 captures of Intercom's pricing page, Pulse recorded one change: Pro add-on starting price increased from $99 to $100 per workspace/month. Pulse files it as a packaging change (add-on change) with a neutral direction. Pulse's latest capture (Nov 2, 2026) lists Essential at $29, Advanced at $85, Expert at $132, Fin AI Agent (Standalone) at $0.99 per Fin outcome and Copilot at $29.
It lands one day after Intercom's previous change, "Intercom launches Fin Voice AI at $1.99 per outcome, adds 90-day guarantee" (Oct 11, 2026). Before that Pulse recorded "Intercom ends $19 Essential promo, seat price jumps to $29/month" (Oct 3, 2026), "Intercom slashes Essential plan seat price 34%, from $29 to $19" (Sep 28, 2026) and "Intercom rebrands Essential automation as Fin, adds Fin external actions" (Sep 19, 2026). Intercom has been tracked since 2023-11-14.
In the same window Salesforce, HubSpot and LiveChat also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Pro · Add-on+1%$99$100 per workspace/month
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Pro | Add-on | $99 | $100 per workspace/month | +1% |
Values as written on Intercom's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Intercom's pricing page (intercom.com) from Oct 5, 2026 and Oct 12, 2026; the change is marked around the middle of the page, where pro add-on reads $99 and then $100 per workspace/month.
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The two full-page captures with this change marked up are free with an account.
Intercom, the last 90 days
Full history- Oct 26, 2026increaseIntercom hikes Essential plan to $29/seat, offers new users 35% off to $19
- Oct 21, 2026packagingIntercom offers new customers 35% off Essential, cutting seats to $19
- Oct 19, 2026packagingIntercom drops Fin Million Dollar Guarantee and 90-day money-back pledge
- Oct 12, 2026packagingIntercom Pro add-on starting price ticks up $1 to $100 per workspace · this change
- Oct 11, 2026packagingIntercom launches Fin Voice AI at $1.99 per outcome, adds 90-day guarantee
- Oct 3, 2026increaseIntercom ends $19 Essential promo, seat price jumps to $29/month
- Sep 28, 2026decreaseIntercom slashes Essential plan seat price 34%, from $29 to $19
- Sep 19, 2026improvedIntercom rebrands Essential automation as Fin, adds Fin external actions
- Sep 18, 2026improvedIntercom strips Fin AI from Essential, reframes standalone agent plan
- Aug 31, 2026packagingIntercom: Essential plan's 35% new-customer promo ended
Across CRM in the same window
All CRM changesQuestions about this change
Did Intercom raise prices in October 2026?
No list-price increase was recorded between Oct 5, 2026 and Oct 12, 2026. The change Pulse detected was a packaging change: add-on change.
What changed on Intercom's pricing page between Oct 5, 2026 and Oct 12, 2026?
Pro add-on: $99 → $100 per workspace/month (+1%). Pulse compared the captures it took on Oct 5, 2026 and Oct 12, 2026; the before/after table above lists each item as written on the page.
How often does Intercom change its pricing?
Pulse recorded 6 other pricing-page changes for Intercom in the 90 days before this one; the previous change was "Intercom launches Fin Voice AI at $1.99 per outcome, adds 90-day guarantee" on Oct 11, 2026; Intercom has been tracked since 2023-11-14.