No pricing change was recorded for Week 41, 2026 — the pricing page did not change in that window. The latest changes are below.

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Intercom

Sales & Customer Relationship Management (CRM)intercom.com

Intercom is a SaaS company that provides customer messaging and support software, enabling businesses to communicate with their customers through various channels.

Entry price

$19

Essential · /mo, billed annually + usage

Plans tracked

3 add-ons

Pricing changes

Latest Wk 36 '26

Pricing model

Subscription + usage

No free tier

Pricing Change History

11 changes

20267 changes

Wk 36 '26

Packaging

Intercom: Essential plan's 35% new-customer promo ended

Essential plan's 'New customer offer: Save 35% on Essential plan' promo was removed; the seat price reverted from the discounted $19/seat/mo back to the standard $29/seat/mo.

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Wk 24 '26

Packaging

Intercom deepens Early Stage discount to 93% off, adds free Fin year

Intercom Early Stage startup discount increased from 90% off to 93% off (plus 1 year of Fin free) — visible in both the promotional section and FAQs.

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Wk 20 '26

Improvement

Intercom expands Fin AI Agent to support ecommerce use cases

Essential plan's Fin Customer Agent feature description expanded to include ecommerce as a supported use case, alongside existing service and sales.

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Wk 18 '26

Packaging

Intercom Rebrands Fin AI Agent as Fin Customer Agent, Adds Sales

Essential plan key feature updated from 'Fin AI Agent · $0.99 per outcome' to 'Fin Customer Agent for service and sales', removing the per-outcome price callout and expanding the scope to include sales.

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Wk 17 '26

Packaging

Intercom drops Zendesk mentions, scraps Fin AI minimum commitment requirement

Zendesk removed entirely from Intercom pricing page: no longer mentioned in Fin AI Agent standalone card ('Salesforce and more' only), and the 'Pricing for Fin for Zendesk' FAQ section was removed. Fin AI Agent standalone card updated: 'Minimum commitments apply' replaced with 'No seats required', removing the minimum commitment messaging from the visible pricing card.

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Q1 '26

Packaging

Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics

New 'Pro' add-on launched at $99/mo with 1,000 conversations/mo analysis. Includes CX Score, Topics, Recommendations, Monitors, and Custom Scorecards for AI-powered visibility across conversations.

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Wk 12 '26

Packaging

Intercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric

Fin AI Agent pricing metric renamed from 'per resolution' to 'per outcome' across all plans. Price unchanged at $0.99. Introduced new Pro add-on for AI conversation analysis at $99/workspace/mo with CX Score, Topics, Recommendations, Monitors, and Custom Scorecards. Includes 1,000 conversations/mo.

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20251 change

Q2 '25

Packaging

Intercom Expands Copilot Free Usage to 20 Conversations per Agent per Month, Enhancing Customer Support Experience

Copilot free usage expanded from 10 conversations to 20 conversations (10 Copilot + 10 AI Auto-translation) per agent per month Fin Million Dollar Guarantee added to Fin for Zendesk/Salesforce offering

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20243 changes

Q4 '24

Improvement

Intercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per Minute

Report builder added to Platform section - now available across all plans (Essential, Advanced, Expert) Phone service minimum pricing changed from 'From $0.0035 per minute' to 'Starts at $0.012 per minute' (243% increase in starting price)

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Q3 '24

Packaging

Intercom Essential Plan Price Decreased by 25.6% to $29/Seat/Month, Enhancing Accessibility for Users

Annual billing discount structure introduced showing strikethrough pricing for all plans (e.g., Essential: $468 → $348/yr) Advanced plan decreased from $99/seat/mo to $85/seat/mo (14.1% decrease)

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Q1 '24

Improvement

Intercom Cuts Proactive Support Plus Price by 80% to $99/mo, Reducing Included Messages from 3,000 to 500

AI Chatbot product renamed to AI Agent across the platform Proactive Support Plus add-on price decreased from $499/mo to $99/mo (80% reduction), with included messages reduced from 3,000/mo to 500/mo

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