Intercom is a SaaS company that provides customer messaging and support software, enabling businesses to communicate with their customers through various channels.
Pricing Change History
19 changes · 3 summariesEssential plan list price increased from $19 to $29/seat/mo; new customers get a 35% promotional discount back to $19/seat/mo, down from an unconditional $19 price.
Includes Oct 21 · first seen Oct 21, 2026
Essential plan now shows $29 struck through to $19 per seat/mo with a ‘New customers save 35%’ promo for new customers
Fin Million Dollar Guarantee badge removed from the pricing hero, along with the 90-day money-back guarantee copy for Fin.
Pro add-on starting price increased from $99 to $100 per workspace/month
Includes Oct 11 · first seen Oct 11, 2026
90-day money-back guarantee for Fin and spending limits/alerts added to pricing page Fin Voice AI voice support offered via sales at $1.99 per voice outcome; Pro add-on now priced ‘From $100 per workspace/mo’ (was ‘$100/mo’)
Essential plan seat price increased from $19 to $29 per seat/month (billed annually), ending the promotional $19 rate. Advanced $85, Expert $132 and Fin $0.99/outcome unchanged.
Essential plan seat price dropped from $29/seat/mo to $19/seat/mo (~34% cut); Advanced ($85) and Expert ($132) seat prices unchanged, ruling out a billing-cycle toggle artifact.
Essential’s ‘Basic automation’ bullet became ‘Fin for service, sales & ecommerce’; Fin AI Agent card added ‘Customizable tone & answer length’/’Takes action on external systems’, dropping 2 generic bullets.
Essential swapped ‘Fin for service, sales & ecommerce’ for ‘Basic automation’. Fin AI Agent standalone plan replaced ‘Customizable tone’ & ‘Takes action’ with ‘Works with helpdesks’ & ‘Learns support content’.
Essential plan’s ‘New customer offer: Save 35% on Essential plan’ promo was removed; the seat price reverted from the discounted $19/seat/mo back to the standard $29/seat/mo.
Intercom Early Stage startup discount increased from 90% off to 93% off (plus 1 year of Fin free) — visible in both the promotional section and FAQs.
Essential plan’s Fin Customer Agent feature description expanded to include ecommerce as a supported use case, alongside existing service and sales.
Essential plan key feature updated from ‘Fin AI Agent · $0.99 per outcome’ to ‘Fin Customer Agent for service and sales’, removing the per-outcome price callout and expanding the scope to include sales.
Zendesk removed entirely from Intercom pricing page: no longer mentioned in Fin AI Agent standalone card (‘Salesforce and more’ only), and the ‘Pricing for Fin for Zendesk’ FAQ section was removed. Fin AI Agent standalone card updated: ‘Minimum commitments apply’ replaced with ‘No seats required’, removing the minimum commitment messaging from the visible pricing card.
New ‘Pro’ add-on launched at $99/mo with 1,000 conversations/mo analysis. Includes CX Score, Topics, Recommendations, Monitors, and Custom Scorecards for AI-powered visibility across conversations.
Includes the week of Mar 9 · first seen Mar 16, 2026
Introduced new Pro add-on for AI conversation analysis at $99/workspace/mo with CX Score, Topics, Recommendations, Monitors, and Custom Scorecards. Includes 1,000 conversations/mo. Fin AI Agent pricing metric renamed from ‘per resolution’ to ‘per outcome’ across all plans. Price unchanged at $0.99.
Current plans
| Plan | Price |
|---|---|
| Essential | $29 /seat/mobilled annually + usage · $39 billed monthly |
| Advanced | $85 /seat/mobilled annually + usage · $99 billed monthly |
| Expert | $132 /seat/mobilled annually + usage · $139 billed monthly |
| Fin AI Agent (Standalone) | $0.99 per Fin outcome |
| CopilotAdd-on | $29 /agent/mobilled annually · $35 billed monthly |
| ProAdd-on | $100 /mo |
| Proactive Support PlusAdd-on | $99 /mo |
Essential, Advanced, Expert & Fin AI Agent (Standalone)
- Intro offer 14-day free trial
Stacking not stated by Intercom.
Company Facts
Pulse news about Intercom
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How Intercom compares with its peers
| Company | Entry price |
|---|---|
Z ZendeskLast change: Jun 29, 2026 | $19 /agent/mobilled annually |
D DriftLast change: Jun 29, 2026 | Contact |
S SalesforceLast change: Oct 26, 2026 | $25 /user/mobilled annually |
H HubSpotLast change: Nov 9, 2026 | $7 /seat/mobilled annually |
L LiveChatLast change: Sep 14, 2026 | $19 /person/mobilled annually |
Intercom pricing FAQ
- How much does Intercom cost?
- Intercom pricing starts at $29/seat/mo on Essential, billed annually + usage. Intercom lists 4 plans on its pricing page.
- Does Intercom have a free plan?
- No. Intercom does not list a free tier; paid plans start at $29/seat/mo on Essential, billed annually + usage.
- What pricing model does Intercom use?
- Intercom uses subscription + usage pricing across 4 plans.
- When did Intercom last change its pricing?
- Oct 21, 2026: Intercom offers new customers 35% off Essential, cutting seats to $19.
- How often has Intercom changed its pricing?
- Pulse has recorded 19 pricing changes for Intercom since it started tracking on Nov 14, 2023; the pricing page was last checked on Nov 15, 2026.
- What does “tracked since” mean?
- It's the date of the first saved copy of the pricing page that Pulse checked for changes against a later copy. For a few companies we hold older copies that Pulse never checked for changes, and those don't change this date. If Pulse has never checked two copies, it's the date of the first saved copy.
- Who are Intercom's pricing peers?
- Pulse compares Intercom with Zendesk, Drift, Salesforce, HubSpot and LiveChat.