Freshworks is a SaaS company that provides customer engagement software, including CRM, customer support, and marketing automation solutions.
Pricing Change History
13 changesNew 'MCP actions' add-on introduced across all Freshdesk plans (Growth, Pro, Enterprise) at $15 per 1,000 actions, alongside existing Connector app tasks add-on ($80/5000 tasks). Includes 1,200/6,000/12,000 actions/year by plan tier.
Removed the free starter program ($0 for 1-2 agents, 6 months, essential ticketing/knowledge base features, no credit card required); no free tier offer remains on the pricing page.
Freddy AI Agent comparison grid expanded with two new capabilities, 'AI Agent Studio' and 'Improve performance', alongside the existing 'Email AI Agent' row
Quarterly roll-up · includes Jun 22 weekly, May 11 weekly
Two new capabilities added to Freddy AI Agent section: AI Agent Studio and Improve performance, expanding the AI agent feature set available on Pro and Enterprise plans.
Email AI Agent footnote now explicitly shows session pricing: first 500 sessions included free, then $49 per 100 additional sessions — previously the asterisk had no visible pricing expansion on the page.
All three Freshdesk plans increased in price annually: Growth $15→$19, Pro $49→$55, Enterprise $79→$89 per agent/month billed annually.
Quarterly roll-up · includes Jan 5 weekly
Freshdesk annual plan prices increased across all tiers: Growth $15->$19, Pro $49->$55, Enterprise $79->$89 per agent/month (billed annually).
Free plan removed from main pricing comparison table (repositioned to standalone section below) 5,000 collaborators now available on Growth plan (previously only on Pro and Enterprise)
Freddy Insights (Beta) renamed to Freddy AI Insights (Beta) Freddy Self Service renamed to Freddy AI Agent
Free plan agent limit decreased from 10 agents to 2 agents (80% reduction)
Connector App Tasks add-on introduced at $80 for 5k tasks pack (includes 500 free tasks)
Freddy Copilot pricing revealed at $29/agent/month (billed annually) after ending free beta period Freddy Insights changed from free standalone beta to complimentary add-on bundled with Freddy Copilot purchase
Research Freshworks's pricing with the Pulse Agent
Ask anything about Freshworks's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| Growth | Plan | $19 /agent/mobilled annually · $23 billed monthly |
| Pro | Plan | $55 /agent/mobilled annually · $66 billed monthly |
| Enterprise | Plan | $89 /agent/mobilled annually · $107 billed monthly |
| Connector App Tasks | Add-on | $80 per 5000 tasks |
| Freddy AI Agent Sessions | Add-on | $49 per 100 sessions |
| MCP Actions | Add-on | $15 per 1000 MCP actions |
| Day Passes | Add-on | $2 per pass + $12 per day pass (Enterprise plan) |
| Freddy AI Copilot | Add-on | $29 /agent/mobilled annually · $35 billed monthly |
Growth, Pro, Enterprise & Freddy AI Copilot
- Annual billing 17% off
Stacking not stated by Freshworks.
Company Facts
How Freshworks compares with its peers
| Company | Entry price | Last change |
|---|---|---|
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
H HubSpot | $7 /seat/mo, billed annually | Oct 23, 2026 |
S Salesforce | $25 /user/mo, billed annually | Oct 26, 2026 |
I Intercom | $29 /mo, billed annually + usage | Oct 26, 2026 |
D Drift | Contact | Jul 2, 2026 |
Z Zoho | $29 /mo, billed annually | Oct 26, 2026 |
Freshworks pricing FAQ
- How much does Freshworks cost?
- Freshworks pricing starts at $19/agent/mo on Growth, billed annually. Freshworks lists 3 plans on its pricing page.
- Does Freshworks have a free plan?
- No. Freshworks does not list a free tier; paid plans start at $19/agent/mo on Growth, billed annually.
- What pricing model does Freshworks use?
- Freshworks uses subscription + usage pricing across 3 plans.
- When did Freshworks last change its pricing?
- Sep 14, 2026: Freshworks: new MCP actions add-on ($15/1000) on Freshdesk plans.
- How often has Freshworks changed its pricing?
- Pulse has recorded 13 pricing changes for Freshworks since it started tracking on Nov 14, 2023; the pricing page was last captured on Sep 14, 2026.