Packaging change·May 4 → May 11, 2026·Week 20, 2026·Sales & Customer Relationship Management (CRM)
Freshworks reveals AI Agent session pricing: 500 free, $49 per 100 more
What changed
Add-on change
Email AI Agent footnote now explicitly shows session pricing: first 500 sessions included free, then $49 per 100 additional sessions — previously the asterisk had no visible pricing expansion on the page.
Before and after
May 4, 2026 vs May 11, 2026Pulse.
100%
What changed
Email AI Agent footnote now explicitly shows session pricing: first 500 sessions included free, then $49 per 100 additional sessions — previously the asterisk had no visible pricing expansion on the page.
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