Freshworks reveals AI Agent session pricing: 500 free, $49 per 100 more
What happened
Between the May 4, 2026 and May 11, 2026 captures of Freshworks's pricing page, Pulse recorded one change: Email AI Agent footnote now explicitly shows session pricing: first 500 sessions included free, then $49 per 100 additional sessions — previously the asterisk had no visible pricing expansion on the page. Pulse files it as a packaging change (add-on change) with a neutral direction. Pulse's latest capture (Sep 14, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
It lands 39 days after Freshworks's previous change, "Freshworks Raises Freshdesk Prices Up to 27% Across All Plans" (Apr 2, 2026). Freshworks has been tracked since 2023-11-14.
In the same window Zoho, HubSpot, Intercom, Zendesk and Salesforce also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onAdd-on change
Email AI Agent footnote now explicitly shows session pricing: first 500 sessions included free, then $49 per 100 additional sessions — previously the asterisk had no visible pricing expansion on the page.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | Email AI Agent footnote now explicitly shows session pricing: first 500 sessions included free, then $49 per 100 additional sessions — previously the asterisk had no visible pricing expansion on the page. | Add-on change | |
Values as written on Freshworks's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks's pricing page (freshworks.com) from May 4, 2026 and May 11, 2026; the change is marked around the middle of the page.
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Freshworks, the last 90 days
Full history- Jul 20, 2026packagingFreshworks: free starter program ($0 for 1-2 agents/6mo) removed
- Jul 3, 2026improvedFreshworks: Freddy AI Agent gains AI Agent Studio + Improve performance
- Jun 22, 2026improvedFreshworks expands Freddy AI Agent with Studio and performance tools
- May 11, 2026packagingFreshworks reveals AI Agent session pricing: 500 free, $49 per 100 more · this change
- Apr 2, 2026increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Plans
Across CRM in the same window
All CRM changes- ZohoMay 12Zoho Cloud SIEM auto-adjusts retention limits on plan changes
- HubSpotMay 11HubSpot Marketing Enterprise reveals $9.00 per 1,000 credits price
- IntercomMay 11Intercom expands Fin AI Agent to support ecommerce use cases
- ZendeskApr 18Zendesk launches Forethought AI agents integration on pricing page
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
Questions about this change
Did Freshworks raise prices in May 2026?
No list-price increase was recorded between May 4, 2026 and May 11, 2026. The change Pulse detected was a packaging change: add-on change.
What changed on Freshworks's pricing page between May 4, 2026 and May 11, 2026?
Email AI Agent footnote now explicitly shows session pricing: first 500 sessions included free, then $49 per 100 additional sessions — previously the asterisk had no visible pricing expansion on the page. Pulse compared the captures it took on May 4, 2026 and May 11, 2026; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
Pulse recorded 1 other pricing-page change for Freshworks in the 90 days before this one; the previous change was "Freshworks Raises Freshdesk Prices Up to 27% Across All Plans" on Apr 2, 2026; Freshworks has been tracked since 2023-11-14.