Product change·Oct 1 → Jan 1, 2025·Q4 2024·Sales & Customer Relationship Management (CRM)
Freshworks Rebrands Key Features: Freddy Self Service, Insights, and Copilot Now Emphasize AI Integration
What changed
Feature change
Freddy Copilot renamed to Freddy AI Copilot
Feature change
Freddy Self Service renamed to Freddy AI Agent
Feature change
Freddy Insights (Beta) renamed to Freddy AI Insights (Beta)
Before and after
Oct 1, 2024 vs Jan 1, 2025Pulse.
100%
Change 1 of 3 · feature changed
Freddy Copilot renamed to Freddy AI Copilot
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Q3 2024 · Freshworks Reduces Free Plan Agent Limit by 80%, Now Allowing Only 2 AgentsFreshworks Bundles Freddy AI Copilot into Pro + AI Copilot Plan, Eliminating $29/Agent/Month Charge · Q1 2025
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