Freshworks: Freddy AI Agent gains AI Agent Studio + Improve performance
What happened
Between the Mar 30, 2026 and Jun 29, 2026 captures of Freshworks' pricing page, Pulse recorded one change: Freddy AI Agent comparison grid expanded with two new capabilities, AI Agent Studio and Improve performance, alongside the existing Email AI Agent row (Pro/Enterprise plans). Pulse files it as a product change (feature added). Pulse's latest capture (Nov 9, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
This quarterly roll-up includes 2 changes Pulse first recorded in a shorter period: "Freshworks expands Freddy AI Agent with Studio and performance tools" (week of Jun 15, 2026, saved Jun 22, 2026) and "Freshworks reveals AI Agent session pricing: 500 free, $49 per 100 more" (week of May 4, 2026, saved May 11, 2026). They are the same changes, not new ones. Before that, Freshworks' previous recorded change was "Freshworks Raises Freshdesk Prices Up to 27% Across All Tiers" (week of Dec 29, 2025). Freshworks has been tracked since 2023-11-14.
In the same window HubSpot, Drift, Zendesk, Intercom and Zoho also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Feature addedPro, EnterpriseFeature
Freddy AI Agent comparison grid expanded with two new capabilities, 'AI Agent Studio' and 'Improve performance', alongside the existing 'Email AI Agent' row
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Pro, Enterprise | Feature | Freddy AI Agent comparison grid expanded with two new capabilities, 'AI Agent Studio' and 'Improve performance', alongside the existing 'Email AI Agent' row | Feature added | |
Values as written on Freshworks' public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks' pricing page (freshworks.com) from Mar 30, 2026 and Jun 29, 2026; the change is marked around the middle of the page.
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Freshworks, the last 90 days
Full history- Sep 13, 2026PackagingFreshworks: new MCP actions add-on ($15/1000) on Freshdesk plans
- Jul 20, 2026PackagingFreshworks: free starter program ($0 for 1-2 agents/6mo) removed
- Jul 3, 2026Feature addedFreshworks: Freddy AI Agent gains AI Agent Studio + Improve performance This change
- Jun 22, 2026ImprovementFreshworks expands Freddy AI Agent with Studio and performance tools
- May 11, 2026PackagingFreshworks reveals AI Agent session pricing: 500 free, $49 per 100 more
Across CRM in the same window
All CRM changes- HubSpotJul 3HubSpot Suiteenterprise: New AEO product launched + Starter price cut $9→$7/mo/seat
- DriftJul 2Salesloft (drift): Account agents + Forecast add-ons section removed
- ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
- IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year
- ZohoJun 2Zoho Sprints adds Sprint Capacity Planning to Premier plan
Questions about this change
Did Freshworks raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a product change: feature added.
What changed on Freshworks' pricing page between Mar 30, 2026 and Jun 29, 2026?
Freddy AI Agent comparison grid expanded with two new capabilities, 'AI Agent Studio' and 'Improve performance', alongside the existing 'Email AI Agent' row. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
This quarterly roll-up includes 2 changes Pulse first recorded in shorter periods, not new ones; Pulse recorded 0 other pricing-page changes for Freshworks in the 90 days before this one; the previous change was "Freshworks Raises Freshdesk Prices Up to 27% Across All Tiers" in the week of Dec 29, 2025; Freshworks has been tracked since 2023-11-14.