Packaging change·Jul 13 → Jul 20, 2026·Week 30, 2026·Sales & Customer Relationship Management (CRM)

Freshworks: free starter program ($0 for 1-2 agents/6mo) removed

Removed the free program ($0 for 1-2 agents for 6 months, essential ticketing/knowledge base features, no credit card required, 24x5 support); no free tier offer remains on the pricing page.

FreshworksPackagingFreemium change

What changed

Freemium change

Removed the free starter program ($0 for 1-2 agents, 6 months, essential ticketing/knowledge base features, no credit card required); no free tier offer remains on the pricing page.

Before and after

Jul 13, 2026 vs Jul 20, 2026

Pulse.

100%

What changed

Removed the free starter program ($0 for 1-2 agents, 6 months, essential ticketing/knowledge base features, no credit card required); no free tier offer remains on the pricing page.

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