Freshworks: free starter program ($0 for 1-2 agents/6mo) removed
What happened
Between the Jul 13, 2026 and Jul 20, 2026 captures of Freshworks's pricing page, Pulse recorded one change: Removed the free program ($0 for 1-2 agents for 6 months, essential ticketing/knowledge base features, no credit card required, 24x5 support); no free tier offer remains on the pricing page. In detail: Removed the free starter program ($0 for 1-2 agents, 6 months, essential ticketing/knowledge base features, no credit card required); no free tier offer remains on the pricing page. Pulse files it as a packaging change (freemium change) with a neutral direction. Pulse's latest capture (Sep 14, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
It lands 17 days after Freshworks's previous change, "Freshworks: Freddy AI Agent gains AI Agent Studio + Improve performance" (Jul 3, 2026). Before that Pulse recorded "Freshworks expands Freddy AI Agent with Studio and performance tools" (Jun 22, 2026) and "Freshworks reveals AI Agent session pricing: 500 free, $49 per 100 more" (May 11, 2026). Freshworks has been tracked since 2023-11-14.
In the same window HubSpot, Zoho, Drift, Zendesk and Intercom also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Free tierRemovedfree starter programNo free starter program
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Free tier | free starter program | No free starter program | Removed |
Values as written on Freshworks's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks's pricing page (freshworks.com) from Jul 13, 2026 and Jul 20, 2026; the change is marked around the middle of the page, where the free starter program no longer appears.
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The two full-page captures with this change marked up are free with an account.
Freshworks, the last 90 days
Full history- Sep 14, 2026packagingFreshworks: new MCP actions add-on ($15/1000) on Freshdesk plans
- Jul 20, 2026packagingFreshworks: free starter program ($0 for 1-2 agents/6mo) removed · this change
- Jul 3, 2026improvedFreshworks: Freddy AI Agent gains AI Agent Studio + Improve performance
- Jun 22, 2026improvedFreshworks expands Freddy AI Agent with Studio and performance tools
- May 11, 2026packagingFreshworks reveals AI Agent session pricing: 500 free, $49 per 100 more
Across CRM in the same window
All CRM changes- HubSpotJul 20HubSpot Service Starter: Email template limit doubled (5,000 → 10,000) on Starter
- ZohoJul 13Zoho Peopleplus: Premium & Enterprise price increases + 4 new Premium features
- DriftJul 2Salesloft (drift): Account agents + Forecast add-ons section removed
- ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
- IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year
Questions about this change
Did Freshworks raise prices in July 2026?
No list-price increase was recorded between Jul 13, 2026 and Jul 20, 2026. The change Pulse detected was a packaging change: freemium change.
What changed on Freshworks's pricing page between Jul 13, 2026 and Jul 20, 2026?
Free tier: free starter program → No free starter program, removed. Pulse compared the captures it took on Jul 13, 2026 and Jul 20, 2026; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
Pulse recorded 3 other pricing-page changes for Freshworks in the 90 days before this one; the previous change was "Freshworks: Freddy AI Agent gains AI Agent Studio + Improve performance" on Jul 3, 2026; Freshworks has been tracked since 2023-11-14.