Freshworks expands Freddy AI Agent with Studio and performance tools
What happened
Between the Jun 15, 2026 and Jun 22, 2026 captures of Freshworks's pricing page, Pulse recorded one change: Two new capabilities added to Freddy AI Agent section: AI Agent Studio and Improve performance, expanding the AI agent feature set available on Pro and Enterprise plans. Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Sep 14, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
It lands 41 days after Freshworks's previous change, "Freshworks reveals AI Agent session pricing: 500 free, $49 per 100 more" (May 11, 2026). Before that Pulse recorded "Freshworks Raises Freshdesk Prices Up to 27% Across All Plans" (Apr 2, 2026). Freshworks has been tracked since 2023-11-14.
In the same window HubSpot, Intercom, Zoho, Zendesk and Salesforce also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Pro, Enterprise · FeatureAddedNo Two new capabilitiesTwo new capabilities
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Pro, Enterprise | Feature | No Two new capabilities | Two new capabilities | Added |
Values as written on Freshworks's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks's pricing page (freshworks.com) from Jun 15, 2026 and Jun 22, 2026; the change is marked around the middle of the page, where Two new capabilities now appears.
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Freshworks, the last 90 days
Full history- Sep 14, 2026packagingFreshworks: new MCP actions add-on ($15/1000) on Freshdesk plans
- Jul 20, 2026packagingFreshworks: free starter program ($0 for 1-2 agents/6mo) removed
- Jul 3, 2026improvedFreshworks: Freddy AI Agent gains AI Agent Studio + Improve performance
- Jun 22, 2026improvedFreshworks expands Freddy AI Agent with Studio and performance tools · this change
- May 11, 2026packagingFreshworks reveals AI Agent session pricing: 500 free, $49 per 100 more
- Apr 2, 2026increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Plans
Across CRM in the same window
All CRM changes- HubSpotJun 22HubSpot Service Enterprise cuts Customer Agent trial from 28 to 14 days
- IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year
- ZohoJun 2Zoho Sprints adds Sprint Capacity Planning to Premier plan
- ZendeskMay 26Suite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. P...
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
Questions about this change
Did Freshworks raise prices in June 2026?
No list-price increase was recorded between Jun 15, 2026 and Jun 22, 2026. The change Pulse detected was a product change: feature added.
What changed on Freshworks's pricing page between Jun 15, 2026 and Jun 22, 2026?
Pro, Enterprise feature: No Two new capabilities → Two new capabilities, added. Pulse compared the captures it took on Jun 15, 2026 and Jun 22, 2026; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
Pulse recorded 2 other pricing-page changes for Freshworks in the 90 days before this one; the previous change was "Freshworks reveals AI Agent session pricing: 500 free, $49 per 100 more" on May 11, 2026; Freshworks has been tracked since 2023-11-14.