Freshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing
What happened
Between the Oct 3, 2025 and Jan 1, 2026 captures of Freshworks's pricing page, Pulse recorded 4 changes: Free plan changed from unlimited duration for up to 2 agents to time-limited 6 months for 1-2 agents; Email AI Agent (formerly Freddy AI Agent) session pricing increased from $100 per 1,000 sessions to $49 per 100 sessions (effective 510% increase from $0.10 to $0.49 per session); Freddy AI Agent feature renamed to Email AI Agent, narrowing scope from general AI agent to email-specific; Pro + AI Copilot Bundle plan discontinued ($78/agent/month). Pulse files it as a packaging change (freemium change, add-on change, feature change, plan removed) with a downward direction. Pulse's latest capture (Sep 14, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
Freshworks's previous recorded change was "Freshworks Bundles Freddy AI Copilot into Pro + AI Copilot Plan, Eliminating $29/Agent/Month Charge" (Q1 2025). Before that Pulse recorded "Freshworks Rebrands Key Features: Freddy Self Service, Insights, and Copilot Now Emphasize AI Integration" (Q4 2024), "Freshworks Reduces Free Plan Agent Limit by 80%, Now Allowing Only 2 Agents" (Q3 2024) and "Freshworks Introduces Connector App Tasks Add-on at $80 for 5k Tasks Pack, Including 500 Free Tasks" (Q2 2024). Freshworks has been tracked since 2023-11-14.
In the same window HubSpot, Drift and Zoho also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Free tierChanged
Beforeunlimited duration for up
After2 agents to time-limited 6 months
- — · Add-on+390%$0.10$0.49 per session
- — · FeatureRenamedFreddy AI Agent featureEmail AI Agent
- Pro · PlanPlan removed
Pro + AI Copilot Bundle plan discontinued ($78/agent/month)
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Free tier | unlimited duration for up | 2 agents to time-limited 6 months | Changed |
| — | Add-on | $0.10 | $0.49 per session | +390% |
| — | Feature | Freddy AI Agent feature | Email AI Agent | Renamed |
| Pro | Plan | Pro + AI Copilot Bundle plan discontinued ($78/agent/month) | Plan removed | |
Values as written on Freshworks's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks's pricing page (freshworks.com) from Oct 3, 2025 and Jan 1, 2026; the change is marked around the middle of the page, where "unlimited duration for up" becomes "2 agents to time-limited 6 months".
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The two full-page captures with this change marked up are free with an account.
Freshworks, pricing history
Full history- May 11, 2026packagingFreshworks reveals AI Agent session pricing: 500 free, $49 per 100 more
- Apr 2, 2026increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Plans
- Week 2, 2026increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Tiers
- Jan 10, 2026packagingFreshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing · this change
- Q1 2025packagingFreshworks Bundles Freddy AI Copilot into Pro + AI Copilot Plan, Eliminating $29/Agent/Month Charge
- Q4 2024improvedFreshworks Rebrands Key Features: Freddy Self Service, Insights, and Copilot Now Emphasize AI Integration
- Q3 2024packagingFreshworks Reduces Free Plan Agent Limit by 80%, Now Allowing Only 2 Agents
- Q2 2024packagingFreshworks Introduces Connector App Tasks Add-on at $80 for 5k Tasks Pack, Including 500 Free Tasks
- Q1 2024packagingFreshworks Reveals Freddy Copilot Pricing at $29/Agent/Month, Bundles Freddy Insights as Complimentary Add-On
Across CRM in the same window
All CRM changes- HubSpotJan 11HubSpot Suite Starter Reduces Starter Customer Platform Price by 40% to $9/mo, Enhancing Accessibility for New Customers
- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
- ZohoJan 11Zoho Sprints Premier Plan Enhances Features with New Layout Rules Addition
Questions about this change
Did Freshworks raise prices in January 2026?
No list-price increase was recorded between Oct 3, 2025 and Jan 1, 2026. The change Pulse detected was a packaging change: freemium change, add-on change, feature change, plan removed.
What changed on Freshworks's pricing page between Oct 3, 2025 and Jan 1, 2026?
Free tier: unlimited duration for up → 2 agents to time-limited 6 months, changed; add-on: $0.10 → $0.49 per session (+390%); feature: Freddy AI Agent feature → Email AI Agent, renamed; Pro + AI Copilot Bundle plan discontinued ($78/agent/month). Pulse compared the captures it took on Oct 3, 2025 and Jan 1, 2026; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
Pulse recorded 0 other pricing-page changes for Freshworks in the 90 days before this one; the previous change was "Freshworks Bundles Freddy AI Copilot into Pro + AI Copilot Plan, Eliminating $29/Agent/Month Charge" in Q1 2025; Freshworks has been tracked since 2023-11-14.