Freshworks Raises Freshdesk Prices Up to 27% Across All Plans
What happened
Between the Dec 29, 2025 and Mar 30, 2026 captures of Freshworks' pricing page, Pulse recorded one change: All three Freshdesk plans increased in price annually: Growth $15→$19, Pro $49→$55, Enterprise $79→$89 per agent/month billed annually. Pulse files it as a pricing change (price increase) with an upward direction. Pulse's latest capture (Nov 9, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
This quarterly roll-up includes the change Pulse first recorded in a shorter period: "Freshworks Raises Freshdesk Prices Up to 27% Across All Tiers" (week of Dec 29, 2025, saved Jan 5, 2026). It is the same change, not a new one. Before that, Freshworks' previous recorded change was "Freshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing" (Jan 10, 2026). Freshworks has been tracked since 2023-11-14.
In the same window Zoho, HubSpot, Intercom, Salesforce and Drift also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- +27%GrowthPrice$15$19
- +12%ProPrice$49$55
- +13%EnterprisePrice$79$89
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Growth | Price | $15 | $19 | +27% |
| Pro | Price | $49 | $55 | +12% |
| Enterprise | Price | $79 | $89 | +13% |
Values as written on Freshworks' public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks' pricing page (freshworks.com) from Dec 29, 2025 and Mar 30, 2026; the change is marked near the top of the page, where Growth goes from $15 to $19, Pro from $49 to $55 and Enterprise from $79 to $89.
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The two full-page captures with this change marked up are free with an account.
Freshworks, the last 90 days
Full history- Jul 3, 2026ImprovementFreshworks: Freddy AI Agent gains AI Agent Studio + Improve performance
- Jun 22, 2026ImprovementFreshworks expands Freddy AI Agent with Studio and performance tools
- May 11, 2026PackagingFreshworks reveals AI Agent session pricing: 500 free, $49 per 100 more
- Apr 2, 2026Price increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Plans This change
- Week of Dec 29, 2025Price increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Tiers
- Jan 10, 2026PackagingFreshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing
Across CRM in the same window
All CRM changes- ZohoApr 3Zoho Sprints Expands to Five Tiers With New Free and Enterprise Plans
- HubSpotApr 3HubSpot Operations Starter Slashes Starter Seats Up to 40% for New Customers
- IntercomApr 3Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
- SalesforceJan 12Salesforce Renames Data Cloud to Data 360, Signaling Major Shift in Product Strategy
- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
Questions about this change
Did Freshworks raise prices in March 2026?
Yes. Pulse captured Freshworks' pricing page on Dec 29, 2025 and again on Mar 30, 2026 and recorded 3 price increases: Growth: $15 → $19 (+27%); Pro: $49 → $55 (+12%); Enterprise: $79 → $89 (+13%).
What changed on Freshworks' pricing page between Dec 29, 2025 and Mar 30, 2026?
Growth price: $15 → $19 (+27%); Pro price: $49 → $55 (+12%); Enterprise price: $79 → $89 (+13%). Pulse compared the captures it took on Dec 29, 2025 and Mar 30, 2026; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
This quarterly roll-up includes the change Pulse first recorded in the week of Dec 29, 2025 (saved Jan 5, 2026), not a new one; Pulse recorded 1 other pricing-page change for Freshworks in the 90 days before this one; the previous change was "Freshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing" on Jan 10, 2026; Freshworks has been tracked since 2023-11-14.