Freshworks Reveals Freddy Copilot Pricing at $29/Agent/Month, Bundles Freddy Insights as Complimentary Add-On
What happened
Between the Jan 5, 2024 and Apr 1, 2024 captures of Freshworks's pricing page, Pulse recorded 2 changes: Freddy Insights changed from free standalone beta to complimentary add-on bundled with Freddy Copilot purchase; Freddy Copilot pricing revealed at $29/agent/month (billed annually) after ending free beta period. Pulse files it as a pricing change (add-on change, price revealed) with an upward direction. Pulse's latest capture (Sep 14, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
This is the first pricing-page change Pulse has recorded for Freshworks. Freshworks has been tracked since 2023-11-14.
In the same window HubSpot, Drift and Zoho also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onChanged
Beforefree standalone beta
Aftercomplimentary add-on bundled
- Freddy Copilot · Price visibilityRevealedPrice hiddenPrice listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | free standalone beta | complimentary add-on bundled | Changed |
| Freddy Copilot | Price visibility | Price hidden | Price listed | Revealed |
Values as written on Freshworks's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks's pricing page (freshworks.com) from Jan 5, 2024 and Apr 1, 2024; the change is marked on the page, where "free standalone beta" becomes "complimentary add-on bundled".
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The two full-page captures with this change marked up are free with an account.
Freshworks, pricing history
Full history- Q4 2024improvedFreshworks Rebrands Key Features: Freddy Self Service, Insights, and Copilot Now Emphasize AI Integration
- Q3 2024packagingFreshworks Reduces Free Plan Agent Limit by 80%, Now Allowing Only 2 Agents
- Q2 2024packagingFreshworks Introduces Connector App Tasks Add-on at $80 for 5k Tasks Pack, Including 500 Free Tasks
- Q1 2024packagingFreshworks Reveals Freddy Copilot Pricing at $29/Agent/Month, Bundles Freddy Insights as Complimentary Add-On · this change
Across CRM in the same window
All CRM changes- HubSpotJan 11HubSpot Suite Starter Reduces Starter Customer Platform Price by 40% to $9/mo, Enhancing Accessibility for New Customers
- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
- ZohoJan 11Zoho Sprints Premier Plan Enhances Features with New Layout Rules Addition
Questions about this change
Did Freshworks raise prices in April 2024?
No list-price increase was recorded between Jan 5, 2024 and Apr 1, 2024. The change Pulse detected was a pricing change: add-on change, price revealed.
What changed on Freshworks's pricing page between Jan 5, 2024 and Apr 1, 2024?
Add-on: free standalone beta → complimentary add-on bundled, changed; Freddy Copilot price visibility: Price hidden → Price listed, revealed. Pulse compared the captures it took on Jan 5, 2024 and Apr 1, 2024; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
Pulse recorded 0 other pricing-page changes for Freshworks in the 90 days before this one; Freshworks has been tracked since 2023-11-14.