Packaging change·Sep 7 → Sep 14, 2026·Week 38, 2026·Sales & Customer Relationship Management (CRM)
Freshworks: new MCP actions add-on ($15/1000) on Freshdesk plans
MCP actions add-on introduced across Growth/Pro/Enterprise Freshdesk plans at $15 per 1,000 actions.
What changed
New add-on
New 'MCP actions' add-on introduced across all Freshdesk plans (Growth, Pro, Enterprise) at $15 per 1,000 actions, alongside existing Connector app tasks add-on ($80/5000 tasks). Includes 1,200/6,000/12,000 actions/year by plan tier.
Before and after
Sep 7, 2026 vs Sep 14, 2026Pulse.
100%
What changed
New 'MCP actions' add-on introduced across all Freshdesk plans (Growth, Pro, Enterprise) at $15 per 1,000 actions, alongside existing Connector app tasks add-on ($80/5000 tasks). Includes 1,200/6,000/12,000 actions/year by plan tier.
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