Freshworks: new MCP actions add-on ($15/1000) on Freshdesk plans
What happened
Between the Sep 7, 2026 and Sep 14, 2026 captures of Freshworks' pricing page, Pulse recorded one change: MCP actions add-on introduced across Growth/Pro/Enterprise Freshdesk plans at $15 per 1,000 actions. In detail: New 'MCP actions' add-on introduced across all Freshdesk plans (Growth, Pro, Enterprise) at $15 per 1,000 actions, alongside existing Connector app tasks add-on ($80/5000 tasks). Includes 1,200/6,000/12,000 actions/year by plan tier. Pulse files it as a packaging change (new add-on). Pulse's latest capture (Nov 9, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
It lands 56 days after Freshworks' previous change, "Freshworks: free starter program ($0 for 1-2 agents/6mo) removed" (Jul 20, 2026). Before that Pulse recorded "Freshworks expands Freddy AI Agent with Studio and performance tools" (Jun 22, 2026). Freshworks has been tracked since 2023-11-14.
In the same window Zoho, HubSpot, Salesforce, Intercom and Drift also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedMCP Actions, Growth, ProAdd-onNot listedMCP actions add-on
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| MCP Actions, Growth, Pro | Add-on | Not listed | MCP actions add-on | Added |
Values as written on Freshworks' public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks' pricing page (freshworks.com) from Sep 7, 2026 and Sep 14, 2026; the change is marked near the top of the page, where MCP actions add-on now appears.
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Freshworks, the last 90 days
Full historyDates are the day each change was detected, Eastern time.
- Sep 13, 2026PackagingFreshworks: new MCP actions add-on ($15/1000) on Freshdesk plans This change
- Jul 20, 2026PackagingFreshworks: free starter program ($0 for 1-2 agents/6mo) removed
- Jul 3, 2026ImprovementFreshworks: Freddy AI Agent gains AI Agent Studio + Improve performance
- Jun 22, 2026ImprovementFreshworks expands Freddy AI Agent with Studio and performance tools
Across CRM in the same window
All CRM changes- ZohoSep 14Zoho Expense Standard drops Multi-level approval, gains Zia AI suite
- HubSpotSep 14HubSpot Suite Starter Starter swaps itemized features for named Hubs, exposes…
- SalesforceSep 7Salesforce Small Business axes Free Suite plan, leaves only Starter and Pro
- IntercomAug 31Intercom: Essential plan's 35% new-customer promo ended
- DriftJul 2Salesloft (drift): Account agents + Forecast add-ons section removed
Questions about this change
Did Freshworks raise prices in September 2026?
No list-price increase was recorded between Sep 7, 2026 and Sep 14, 2026 UTC. The change Pulse detected was a packaging change: new add-on.
What changed on Freshworks' pricing page between Sep 7, 2026 and Sep 14, 2026 UTC?
MCP Actions, Growth, Pro add-on added: MCP actions add-on. Pulse compared the captures it took on Sep 7, 2026 and Sep 14, 2026 UTC; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
Pulse recorded 2 other pricing-page changes for Freshworks in the 90 days before this one; the previous change was "Freshworks: free starter program ($0 for 1-2 agents/6mo) removed" on Jul 20, 2026; Freshworks has been tracked since 2023-11-14.