Freshworks Bundles Freddy AI Copilot into Pro + AI Copilot Plan, Eliminating $29/Agent/Month Charge
What happened
Between the Jan 1, 2025 and Apr 1, 2025 captures of Freshworks's pricing page, Pulse recorded 5 changes: Pro + AI Copilot bundle plan introduced at $78/agent/month; Free plan removed from main pricing comparison table (repositioned to standalone section below); Freddy AI Copilot bundled into Pro + AI Copilot plan - marked as 'Included' instead of separate $29/agent/month charge; Freddy AI Agent sessions now available on Growth plan (First 500 sessions included); 5,000 collaborators now available on Growth plan (previously only on Pro and Enterprise). Pulse files it as a packaging change (new plan, plan removed, add-on change, feature change) with an upward direction. Pulse's latest capture (Sep 14, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
Freshworks's previous recorded change was "Freshworks Rebrands Key Features: Freddy Self Service, Insights, and Copilot Now Emphasize AI Integration" (Q4 2024). Freshworks has been tracked since 2023-11-14.
In the same window HubSpot, Drift and Zoho also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Pro · PlanAdded
BeforeNot listed
AfterPro + AI Copilot bundle plan
- — · PlanRemovedFree planNo Free plan
- Freddy AI Copilot, Pro · Add-onAdd-on change
Freddy AI Copilot bundled into Pro + AI Copilot plan - marked as 'Included' instead of separate $29/agent/month charge
- Freddy AI Agent Sessions, Growth · FeatureFeature change
Freddy AI Agent sessions now available on Growth plan (First 500 sessions included)
- Growth, Pro, Enterprise · FeatureFeature change
5,000 collaborators now available on Growth plan (previously only on Pro and Enterprise)
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Pro | Plan | Not listed | Pro + AI Copilot bundle plan | Added |
| — | Plan | Free plan | No Free plan | Removed |
| Freddy AI Copilot, Pro | Add-on | Freddy AI Copilot bundled into Pro + AI Copilot plan - marked as 'Included' instead of separate $29/agent/month charge | Add-on change | |
| Freddy AI Agent Sessions, Growth | Feature | Freddy AI Agent sessions now available on Growth plan (First 500 sessions included) | Feature change | |
| Growth, Pro, Enterprise | Feature | 5,000 collaborators now available on Growth plan (previously only on Pro and Enterprise) | Feature change | |
Values as written on Freshworks's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks's pricing page (freshworks.com) from Jan 1, 2025 and Apr 1, 2025; the change is marked on the page, where Pro + AI Copilot bundle plan now appears.
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The two full-page captures with this change marked up are free with an account.
Freshworks, the last 90 days
Full history- Apr 2, 2026increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Plans
- Week 2, 2026increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Tiers
- Jan 10, 2026packagingFreshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing
- Q1 2025packagingFreshworks Bundles Freddy AI Copilot into Pro + AI Copilot Plan, Eliminating $29/Agent/Month Charge · this change
- Q4 2024improvedFreshworks Rebrands Key Features: Freddy Self Service, Insights, and Copilot Now Emphasize AI Integration
Across CRM in the same window
All CRM changes- HubSpotJan 11HubSpot Suite Starter Reduces Starter Customer Platform Price by 40% to $9/mo, Enhancing Accessibility for New Customers
- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
- ZohoJan 11Zoho Sprints Premier Plan Enhances Features with New Layout Rules Addition
Questions about this change
Did Freshworks raise prices in April 2025?
No list-price increase was recorded between Jan 1, 2025 and Apr 1, 2025. The change Pulse detected was a packaging change: new plan, plan removed, add-on change, feature change.
What changed on Freshworks's pricing page between Jan 1, 2025 and Apr 1, 2025?
Pro plan: Not listed → Pro + AI Copilot bundle plan, added; plan: Free plan → No Free plan, removed; Freddy AI Copilot bundled into Pro + AI Copilot plan - marked as 'Included' instead of separate $29/agent/month charge; Freddy AI Agent sessions now available on Growth plan (First 500 sessions included); 5,000 collaborators now available on Growth plan (previously only on Pro and Enterprise). Pulse compared the captures it took on Jan 1, 2025 and Apr 1, 2025; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
Pulse recorded 1 other pricing-page change for Freshworks in the 90 days before this one; the previous change was "Freshworks Rebrands Key Features: Freddy Self Service, Insights, and Copilot Now Emphasize AI Integration" in Q4 2024; Freshworks has been tracked since 2023-11-14.