Freshworks Raises Freshdesk Prices Up to 27% Across All Tiers
What happened
Between the Dec 29, 2025 and Jan 5, 2026 captures of Freshworks's pricing page, Pulse recorded one change: Freshdesk annual plan prices increased across all tiers: Growth $15->$19, Pro $49->$55, Enterprise $79->$89 per agent/month (billed annually). Pulse files it as a pricing change (price increase) with an upward direction. Pulse's latest capture (Sep 14, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
Freshworks's previous recorded change was "Freshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing" (Jan 10, 2026). Freshworks has been tracked since 2023-11-14.
In the same window HubSpot, Salesforce, Zoho, Intercom and Drift also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Growth, Pro, Enterprise · Price+27%$15$19
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Growth, Pro, Enterprise | Price | $15 | $19 | +27% |
Values as written on Freshworks's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks's pricing page (freshworks.com) from Dec 29, 2025 and Jan 5, 2026; the change is marked on the page, where growth, pro, enterprise price reads $15 and then $19.
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The two full-page captures with this change marked up are free with an account.
Freshworks, the last 90 days
Full history- Jun 22, 2026improvedFreshworks expands Freddy AI Agent with Studio and performance tools
- May 11, 2026packagingFreshworks reveals AI Agent session pricing: 500 free, $49 per 100 more
- Apr 2, 2026increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Plans
- Week 2, 2026increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Tiers · this change
- Jan 10, 2026packagingFreshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing
Across CRM in the same window
All CRM changes- HubSpotApr 6HubSpot Marketing Starter launches $9/mo seat-based annual pricing
- SalesforceApr 4Salesforce Agentforce rebrands buying models to PayGo and PreCommit
- ZohoApr 4Zoho Recruit drops Enterprise price 33% to $50 and restructures add-on lineup
- IntercomApr 3Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
Questions about this change
Did Freshworks raise prices in January 2026?
Yes. Pulse captured Freshworks's pricing page on Dec 29, 2025 and again on Jan 5, 2026 and recorded 1 price increase: Growth, Pro, Enterprise: $15 → $19 (+27%).
What changed on Freshworks's pricing page between Dec 29, 2025 and Jan 5, 2026?
Growth, Pro, Enterprise price: $15 → $19 (+27%). Pulse compared the captures it took on Dec 29, 2025 and Jan 5, 2026; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
Pulse recorded 0 other pricing-page changes for Freshworks in the 90 days before this one; the previous change was "Freshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing" on Jan 10, 2026; Freshworks has been tracked since 2023-11-14.