Freshworks Reduces Free Plan Agent Limit by 80%, Now Allowing Only 2 Agents
What happened
Between the Jul 1, 2024 and Oct 1, 2024 captures of Freshworks's pricing page, Pulse recorded one change: Free plan agent limit decreased from 10 agents to 2 agents (80% reduction). Pulse files it as a packaging change (limit decrease) with a downward direction. Pulse's latest capture (Sep 14, 2026) lists Growth at $19, Pro at $55, Enterprise at $89, Connector App Tasks at $80 per 5000 tasks and Freddy AI Agent Sessions at $49 per 100 sessions.
Freshworks's previous recorded change was "Freshworks Introduces Connector App Tasks Add-on at $80 for 5k Tasks Pack, Including 500 Free Tasks" (Q2 2024). Freshworks has been tracked since 2023-11-14.
In the same window HubSpot, Drift and Zoho also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Limit−80%10 agents2 agents
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Limit | 10 agents | 2 agents | −80% |
Values as written on Freshworks's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Freshworks's pricing page (freshworks.com) from Jul 1, 2024 and Oct 1, 2024; the change is marked on the page, where limit reads 10 agents and then 2 agents.
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Freshworks, the last 90 days
Full history- Jan 10, 2026packagingFreshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing
- Q1 2025packagingFreshworks Bundles Freddy AI Copilot into Pro + AI Copilot Plan, Eliminating $29/Agent/Month Charge
- Q4 2024improvedFreshworks Rebrands Key Features: Freddy Self Service, Insights, and Copilot Now Emphasize AI Integration
- Q3 2024packagingFreshworks Reduces Free Plan Agent Limit by 80%, Now Allowing Only 2 Agents · this change
- Q2 2024packagingFreshworks Introduces Connector App Tasks Add-on at $80 for 5k Tasks Pack, Including 500 Free Tasks
Across CRM in the same window
All CRM changes- HubSpotJan 11HubSpot Suite Starter Reduces Starter Customer Platform Price by 40% to $9/mo, Enhancing Accessibility for New Customers
- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
- ZohoJan 11Zoho Sprints Premier Plan Enhances Features with New Layout Rules Addition
Questions about this change
Did Freshworks raise prices in October 2024?
No list-price increase was recorded between Jul 1, 2024 and Oct 1, 2024. The change Pulse detected was a packaging change: limit decrease.
What changed on Freshworks's pricing page between Jul 1, 2024 and Oct 1, 2024?
Limit: 10 agents → 2 agents (−80%). Pulse compared the captures it took on Jul 1, 2024 and Oct 1, 2024; the before/after table above lists each item as written on the page.
How often does Freshworks change its pricing?
Pulse recorded 1 other pricing-page change for Freshworks in the 90 days before this one; the previous change was "Freshworks Introduces Connector App Tasks Add-on at $80 for 5k Tasks Pack, Including 500 Free Tasks" in Q2 2024; Freshworks has been tracked since 2023-11-14.