HubSpot

Enterprise plan dropped 'AI transcript enrichment (BETA)' and gained 'Capacity Limits' and 'Standard sandbox account'; Professional plan's feature list dropped the 'Agent Hub' entry.

Customer Agent free trial offer reduced from 28 days to 14 days when purchasing at least 1 Service Professional or Enterprise Seat.

HubSpot Credits price of $9.00 per 1,000 credits is now publicly shown in the credits section, previously no price was displayed. Macros (Beta) added as a new feature row in the Scale Support comparison table, available on both Professional and Enterprise plans.

New 28-day unlimited free trial for Customer Agent added: purchase at least 1 Professional or Enterprise seat to access Customer Agent free for 28 days with no restrictions. Service Hub pricing page restructured from 2-tier (Professional, Enterprise) to 4-tier model: Free ($0/mo, up to 2 users), Starter ($9/mo/seat annual), Professional ($90/mo/seat), Enterprise ($150/mo/seat).

Compact feature highlights updated: 'Conversational bots' replaced by 'Intelligence tab' in the visible feature comparison section above 'See more features'.

Capacity Limits feature removed from Enterprise plan card but remains in comparison table (moved from prominent placement to detailed specs) Help Desk Workspace added to Professional plan feature list

Teams capacity limits added: Professional plan limited to 10 teams, Enterprise plan to 300 teams Organize teams feature added to Enterprise plan (up to 300 teams plus ways to organize them)

Service Hub Enterprise plan increased from $130/mo/seat to $150/mo/seat (15.4% increase)