Product change·Sep 14 → Sep 21, 2026·Week 39, 2026·Sales & Customer Relationship Management (CRM)
HubSpot Service Enterprise drops AI transcript enrichment from Enterprise plan
Enterprise plan dropped 'AI transcript enrichment (BETA)' and gained 'Capacity Limits' and 'Standard sandbox account'; Professional plan's feature list dropped the 'Agent Hub' entry.
What changed
Feature change
Enterprise plan dropped 'AI transcript enrichment (BETA)' and gained 'Capacity Limits' and 'Standard sandbox account'; Professional plan's feature list dropped the 'Agent Hub' entry.
Before and after
Sep 14, 2026 vs Sep 21, 2026Pulse.
100%
What changed
Enterprise plan dropped 'AI transcript enrichment (BETA)' and gained 'Capacity Limits' and 'Standard sandbox account'; Professional plan's feature list dropped the 'Agent Hub' entry.
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