HubSpot Service Enterprise Service Hub adds Handoff Summaries (Beta) to AI feature lineup
What happened
Between the Nov 2, 2026 and Nov 9, 2026 captures of HubSpot's pricing page, Pulse recorded one change: Added "Handoff Summaries (Beta)" to the Professional/Enterprise feature comparison table, alongside Quality assurance score (Beta) and Customer experience score (Beta). In detail: Added "Handoff Summaries (Beta)" to the detailed feature comparison table, alongside other AI-assist items (Quality assurance score, Customer experience score). Pulse files it as a product change (feature added) with an upward direction. The current page lists Starter at $7, Professional at $90, Enterprise at $150 and HubSpot Credits at $9 per 1,000 credits.
It lands 49 days after HubSpot's previous change, "Hubspot Service Enterprise drops AI transcript enrichment from Enterprise plan" (Sep 21, 2026). HubSpot has been tracked since 2025-01-01.
In the same window Zoho, Microsoft, Salesforce, Pipedrive and ActiveCampaign also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureFeature added
Added "Handoff Summaries (Beta)" to the detailed feature comparison table, alongside other AI-assist items (Quality assurance score, Customer experience score)
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | Added "Handoff Summaries (Beta)" to the detailed feature comparison table, alongside other AI-assist items (Quality assurance score, Customer experience score) | Feature added | |
Values as written on HubSpot's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HubSpot's pricing page (hubspot.com) from Nov 2, 2026 and Nov 9, 2026; the change is marked around the middle of the page.
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
HubSpot, the last 90 days
Full history- Nov 9, 2026improvedHubSpot Service Enterprise Service Hub adds Handoff Summaries (Beta) to AI feature lineup · this change
- Sep 21, 2026improvedHubspot Service Enterprise drops AI transcript enrichment from Enterprise plan
Across CRM in the same window
All CRM changes- ZohoNov 9Zoho Recruitstaffing Recruit discontinues Forever Free plan; Standard drops annual-billing label
- MicrosoftOct 26Microsoft Microsoft365 365 rewrites Copilot AI bullets, drops webinars line from Teams
- SalesforceOct 26Salesforce Platform bundles Premier Success Plan free with Core, Advanced, Max
- PipedriveOct 26Pipedrive trims Projects add-on starting price to $16 a month
- ActiveCampaignOct 26ActiveCampaign: Email/WhatsApp/Both channel selector removed from main pricing page; WhatsApp plans moved to a separate 'View…
Questions about this change
Did HubSpot raise prices in November 2026?
No list-price increase was recorded between Nov 2, 2026 and Nov 9, 2026. The change Pulse detected was a product change: feature added.
What changed on HubSpot's pricing page between Nov 2, 2026 and Nov 9, 2026?
Added "Handoff Summaries (Beta)" to the detailed feature comparison table, alongside other AI-assist items (Quality assurance score, Customer experience score). Pulse compared the captures it took on Nov 2, 2026 and Nov 9, 2026; the before/after table above lists each item as written on the page.
How often does HubSpot change its pricing?
Pulse recorded 1 other pricing-page change for HubSpot in the 90 days before this one; the previous change was "Hubspot Service Enterprise drops AI transcript enrichment from Enterprise plan" on Sep 21, 2026; HubSpot has been tracked since 2025-01-01.