HubSpot Service Starter cuts free Customer Agent trial from 28 to 14 days
What happened
Between the Jun 15, 2026 and Jun 30, 2026 captures of HubSpot's pricing page, Pulse recorded one change: Free Customer Agent trial (with purchase of a Service Professional/Enterprise seat) shortened from 28 days to 14 days. Pulse files it as a pricing change (discount change) with a neutral direction. Pulse's latest capture (Sep 14, 2026) lists Starter at $7, Professional at $90, Enterprise at $150 and HubSpot Credits at $9 per 1,000 credits.
HubSpot's previous recorded change was "Hubspot Service Starter: price cut to $7/mo/seat + Free plan gains Revenue tools" (Jul 3, 2026). Before that Pulse recorded "Hubspot Service Starter reveals $9/1K credits pricing publicly" (Jun 8, 2026), "Hubspot Service Starter cuts seat price to $7/mo, boosts discount to 65%" (May 26, 2026) and "Hubspot Service Starter reveals $9/1K credits with usage calculator" (May 13, 2026). HubSpot has been tracked since 2025-01-01.
In the same window Microsoft, Freshworks, Zoho, ActiveCampaign and Salesforce also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Professional, Enterprise · Discount−50%28 days14 days
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Professional, Enterprise | Discount | 28 days | 14 days | −50% |
Values as written on HubSpot's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of HubSpot's pricing page (hubspot.com) from Jun 15, 2026 and Jun 30, 2026; the change is marked near the top of the page, where professional, enterprise discount reads 28 days and then 14 days.
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The two full-page captures with this change marked up are free with an account.
HubSpot, the last 90 days
Full history- Sep 14, 2026packagingHubspot Service Starter adds AI Agents promo carousel for Customer Agent
- Aug 31, 2026packagingHubspot Service Starter: Starter plan renamed to Starter Customer Platform
- Jul 20, 2026improvedHubspot Service Starter: Email template limit doubled (5,000 → 10,000) on Starter
- Jul 1, 2026packagingHubSpot Service Starter cuts free Customer Agent trial from 28 to 14 days · this change
- Jul 3, 2026decreaseHubspot Service Starter: price cut to $7/mo/seat + Free plan gains Revenue tools
- Jun 8, 2026packagingHubspot Service Starter reveals $9/1K credits pricing publicly
- May 26, 2026packagingHubspot Service Starter cuts seat price to $7/mo, boosts discount to 65%
- May 13, 2026packagingHubspot Service Starter reveals $9/1K credits with usage calculator
- Apr 22, 2026improvedHubspot Service Starter adds Simple ad automation and CRM segments in Beta
- Apr 13, 2026packagingHubspot Service Starter Rebrands Health Score and Help Desk Features
Across CRM in the same window
All CRM changes- MicrosoftJun 22Microsoft adds Copilot Cowork as metered feature
- FreshworksJun 22Freshworks expands Freddy AI Agent with Studio and performance tools
- ZohoJun 2Zoho Sprints adds Sprint Capacity Planning to Premier plan
- ActiveCampaignMay 4ActiveCampaign removes 25% first-year discount and promo banner
- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
Questions about this change
Did HubSpot raise prices in June 2026?
No list-price increase was recorded between Jun 15, 2026 and Jun 30, 2026. The change Pulse detected was a pricing change: discount change.
What changed on HubSpot's pricing page between Jun 15, 2026 and Jun 30, 2026?
Professional, Enterprise discount: 28 days → 14 days (−50%). Pulse compared the captures it took on Jun 15, 2026 and Jun 30, 2026; the before/after table above lists each item as written on the page.
How often does HubSpot change its pricing?
Pulse recorded 6 other pricing-page changes for HubSpot in the 90 days before this one; the previous change was "Hubspot Service Starter: price cut to $7/mo/seat + Free plan gains Revenue tools" on Jul 3, 2026; HubSpot has been tracked since 2025-01-01.