Product change·Apr 6 → Apr 13, 2026·Week 16, 2026·Sales & Customer Relationship Management (CRM)
HubSpot Service Starter Rebrands Health Score and Help Desk Features
What changed
Positioning
Feature labels updated: Call transcription renamed to Call recording and transcription; call search/review sub-text removed; Health Score to Health Scores; Help desk automation to Support Automation.
Before and after
Apr 6, 2026 vs Apr 13, 2026Pulse.
100%
What changed
Feature labels updated: Call transcription renamed to Call recording and transcription; call search/review sub-text removed; Health Score to Health Scores; Help desk automation to Support Automation.
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