Back/Pagerduty

Pagerduty

Product

PagerDuty is a SaaS company that provides digital operations management, helping businesses prevent and resolve incidents in real time.

Entry price

$21

Professional · /mo, billed annually

Plans tracked

6 add-ons

Pricing changes

Latest Wk 41 '26

Pricing model

Subscription

Free tier available

Pricing Change History

25 changes

202625 changes

Oct 5, 2026

Improvement

Weekly

Pagerduty boosts Plus plan to 50 seats, drops AI Actions quotas

Plus plan seats increased from 40 to 50; AI Actions quotas (5,000/50,000/100,000) removed from Starter/Essential/Ultimate plan cards and the AI Actions row was deleted from the comparison table.

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Jul 6, 2026

Packaging

Weekly

Pagerduty rebrands AI credits as token-based "AI Actions," adds 4 named agents

PagerDuty Advance for Incident Management add-on rebranded from "Generative AI" to "Generative and Agentic AI", replacing feature bullets with 4 named agents: SRE Agent, Scribe Agent, Shift Agent, Insights Agent. PagerDuty Advance one-time allowance renamed 'credits' to 'AI Actions' (Professional 1,000 / Business 5,000 / Enterprise 20,000, plus add-on top-ups); AFTER adds a token-based per-Action consumption model.

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Jul 6, 2026

Packaging

Weekly

Pagerduty Aiops Advance add-on debuts 4 named Agentic AI agents

PagerDuty Advance add-on overhauled: generic GenAI bullets replaced by 4 named Agentic AI agents (SRE, Scribe, Shift, Insights); feature list items renamed/removed, credit quota disclosure dropped.

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Jul 6, 2026

Packaging

Weekly

Pagerduty Service renames Advance credits to 'AI Actions' across all plans

PagerDuty Advance one-time allotment renamed 'credits' to 'AI Actions' on Professional (1,000), Business (5,000), Enterprise (20,000) plan cards and add-on upsell lines; new tooltip defines the unit.

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Jul 4, 2026

Improvement

Quarterly

PagerDuty: integration catalog expanded 700+ → 750+

Out-of-the-box integration catalog expanded from 700+ to 750+ integrations, shown across all plan tiers (Free, Professional, Business, Enterprise) and in the feature comparison table.

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Apr 13, 2026

Improvement

Weekly

Pagerduty Expands Integration Library to Over 750 Connections

Out-of-box integration count increased from 700+ to 750+ across all plans (Free, Professional, Business, Enterprise), as shown in plan cards and feature comparison table.

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Apr 13, 2026

Improvement

Weekly

Pagerduty Incident expands integrations catalog from 700 to 750 across all plans

Integration count increased from 700+ to 750+ out-of-box integrations available across all plans (Monitoring and chat category).

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Apr 5, 2026

Packaging

Quarterly

PagerDuty Aiops adds Operations Cloud plan

A new 'Operations Cloud' pricing tier was added to the AIOps pricing page navigation, alongside existing AIOps, Automation, Incident Management, and Customer Service Ops tabs. FAQ section renamed from 'Questions? We have answers.' to 'FAQ'; social proof heading changed from 'Transforming critical work at more than 30,000 companies.' to '30,000 companies worldwide trust PagerDuty products'.

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Apr 6, 2026

Packaging

Quarterly

Pagerduty Automation launches Operations Cloud plan with NEW badge

Operations Cloud pricing tier added to navigation as a new plan tab with a 'NEW' badge, linking to a dedicated pricing page at /pricing/operations-cloud-limited/.

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Apr 6, 2026

Packaging

Quarterly

Pagerduty Service launches Operations Cloud pricing tab with NEW badge

Feature comparison table section ordering changed: Customer Service Applications section moved from first position to after Audit Log; Detect and Triage section now leads the comparison table. Operations Cloud pricing tab added to PagerDuty pricing navigation with a NEW badge, linking to a dedicated Operations Cloud plan page (/pricing/operations-cloud-limited/).

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Jan 12, 2026

Improvement

Quarterly

Pagerduty Launches Post-Incident Reviews Feature for Professional Plan, Enhancing Incident Management Capabilities

Post-Incident Reviews feature fully launched for Professional plan (previously marked 'coming soon')

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Jan 12, 2026

Improvement

Quarterly

Pagerduty Removes 'Easy on-call scheduling' Feature from Free Plan, Impacting Users' Scheduling Capabilities

Professional plan: Schedules and policies description changed from 'Unlimited...schedules, escalation policies' to separate 'More On-call Schedules' and 'More Escalation Policies' Professional plan: 'Unlimited international phone/SMS notifications' changed to 'More international phone/SMS notifications'

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Jan 12, 2026

Improvement

Quarterly

Pagerduty Enhances Enterprise Plan with Increased Custom Incident Roles and New Mobile App Support Feature

Professional plan: Predefined Incident Types increased from 2 to 3 Business plan: Added 'Expanded set of triggers and actions on Incident Workflows'

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Jan 12, 2026

Packaging

Quarterly

Pagerduty Aiops Removes Workflow Automation Add-On from AIOps Pricing, Impacting Integration of Business Processes with Technical Automation

Workflow Automation add-on removed from AIOps pricing page. The add-on previously allowed customers to integrate business processes with technical automation for Dev and IT Operations, including features like automated approvals, information gathering, multi-channel comms, and no-code workflow builder.

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Jan 22, 2026

Packaging

Quarterly

Pagerduty Automation Discontinues Workflow Automation Plan, Shifting Focus Away from Automated Business Process Integration

Workflow Automation plan discontinued - previously a contact-sales option that automated manual business processes using workflows integrated with Runbook Automation

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Jan 12, 2026

Improvement

Quarterly

Pagerduty Incident Increases Incident Types from 2 to 3 in Professional Plan, Enhancing Incident Management Capabilities

Professional plan increased predefined Incident Types from 2 to 3 Intune Support for Mobile App added to Enterprise plan

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Jan 12, 2026

Improvement

Quarterly

Pagerduty Service Bundles PagerDuty Advance with 1,000 Credits into Professional Plan, Enhancing Value for Users

2 predefined Incident Roles added to Professional plan Post-Incident Reviews announced for Professional plan (coming soon)

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Jan 12, 2026

Improvement

Quarterly

Pagerduty Introduces Major Capacity Increase with 20,000 One-Time Credits Added to Enterprise Plan

Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan Major Incident Workflow Template with limited triggers & actions added to Professional plan

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Jan 12, 2026

Improvement

Quarterly

PagerDuty Aiops Launches Full Microsoft Teams Support for Advance Assistant

Microsoft Teams support for PagerDuty Advance Assistant changed from 'coming soon' to fully available

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Jan 12, 2026

Improvement

Quarterly

Pagerduty Incident Enhances Enterprise Plan with Full Chat Experience and Post-Incident Reviews, Expanding Features for Advanced Incident Management

Business plan: 1 custom Incident Role limit added Business plan: PagerDuty Advance (5,000 one-time credits) included

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Jan 12, 2026

Improvement

Quarterly

Pagerduty Service Expands Status Pages Add-on with Variable Pricing and Audience-Specific Features

Audience-specific status pages feature added to Status Pages add-on, allowing tailored communication to specific stakeholder groups Status Pages add-on expanded and renamed from 'PagerDuty Status Pages' to 'Public, Private and Audience Specific Status Pages', with pricing changed from '$89' to 'From $89' per 1000 subscribers/month, indicating variable/starting pricing

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Jan 12, 2026

Packaging

Quarterly

Pagerduty Removes Runbook Automation Add-On from Business and Enterprise Plans, Impacting Automation Capabilities

Runbook Automation add-on removed from Enterprise plan Available Add-Ons list Runbook Automation add-on removed from Business plan Available Add-Ons list

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Jan 12, 2026

Packaging

Quarterly

PagerDuty Advance Rebranding and New Add-On Introduced for Professional, Business, and Enterprise Plans

PagerDuty Advance add-on introduced as available add-on for Professional, Business, and Enterprise plans PagerDuty Copilot rebranded to PagerDuty Advance

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Jan 12, 2026

Improvement

Quarterly

Pagerduty AIOps Add-on Price Soars 75% from $399 to $699/month Amid Changes to Notification Features

Professional plan SMS/phone notifications wording changed from 'Unlimited international phone/ SMS notifications' to 'International phone/ SMS notifications' (removing 'Unlimited'), indicating tier restriction AIOps add-on starting price increased from $399/month to $699/month (75% increase)

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Jan 12, 2026

Packaging

Quarterly

Pagerduty Enhances Enterprise Plan with Premium Status Pages Now Included, Boosting Incident Management Capabilities

Premium Status Pages bundled into Enterprise plan (moved from available add-on to included) Post Incident reviews (Jeli integration) added to Enterprise plan

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