Pagerduty Removes 'Easy on-call scheduling' Feature from Free Plan, Impacting Users' Scheduling Capabilities
What happened
Between the Jul 13, 2025 and Oct 5, 2025 captures of Pagerduty's pricing page, Pulse recorded 5 changes: Free plan: 'Easy on-call scheduling' feature removed; Professional plan: Schedules and policies description changed from 'Unlimited...schedules, escalation policies' to separate 'More On-call Schedules' and 'More Escalation Policies'; Professional plan: 'Unlimited international phone/SMS notifications' changed to 'More international phone/SMS notifications'; Business plan: 'Unlimited data access' changed to 'Multi-year historical data access'; Free plan: 'Unlimited API calls' changed to 'API Calls Included'. Pulse files it as a product change (feature removed, feature change) with a downward direction. Pulse's latest capture (Oct 19, 2026) lists Professional at $21, Business at $41, Operations Cloud Essential at $1,000, Status Pages at $89 and PagerDuty Advance for Incident Management at $415.
Pagerduty's previous recorded change was "Pagerduty Enhances Enterprise Plan with Increased Custom Incident Roles and New Mobile App Support Feature" (Q2 2025). Before that Pulse recorded "Pagerduty Aiops Removes Workflow Automation Add-On from AIOps Pricing, Impacting Integration of Business Processes with Technical Automation" (Q2 2025), "Pagerduty Automation Discontinues Workflow Automation Plan, Shifting Focus Away from Automated Business Process Integration" (Q2 2025) and "Pagerduty Incident Increases Incident Types from 2 to 3 in Professional Plan, Enhancing Incident Management Capabilities" (Q2 2025). Pagerduty has been tracked since 2024-10-01.
In the same window Atlassian and Grafana also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureRemoved
Before'Easy on-call scheduling' feature
AfterNot listed
- Professional · FeatureFeature change
Professional plan: Schedules and policies description changed from 'Unlimited...schedules, escalation policies' to separate 'More On-call Schedules' and 'More Escalation Policies'
- Professional · FeatureFeature change
Professional plan: 'Unlimited international phone/SMS notifications' changed to 'More international phone/SMS notifications'
- Business · FeatureFeature change
Business plan: 'Unlimited data access' changed to 'Multi-year historical data access'
- — · FeatureFeature change
Free plan: 'Unlimited API calls' changed to 'API Calls Included'
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | 'Easy on-call scheduling' feature | Not listed | Removed |
| Professional | Feature | Professional plan: Schedules and policies description changed from 'Unlimited...schedules, escalation policies' to separate 'More On-call Schedules' and 'More Escalation Policies' | Feature change | |
| Professional | Feature | Professional plan: 'Unlimited international phone/SMS notifications' changed to 'More international phone/SMS notifications' | Feature change | |
| Business | Feature | Business plan: 'Unlimited data access' changed to 'Multi-year historical data access' | Feature change | |
| — | Feature | Free plan: 'Unlimited API calls' changed to 'API Calls Included' | Feature change | |
Values as written on Pagerduty's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Pagerduty's pricing page (pagerduty.com) from Jul 13, 2025 and Oct 5, 2025; the change is marked near the top of the page, where the 'Easy on-call scheduling' feature no longer appears.
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The two full-page captures with this change marked up are free with an account.
Pagerduty, the last 90 days
Full history- Apr 6, 2026packagingPagerduty Automation launches Operations Cloud plan with NEW badge
- Apr 6, 2026packagingPagerduty Service launches Operations Cloud pricing tab with NEW badge
- Jan 12, 2026improvedPagerduty Launches Post-Incident Reviews Feature for Professional Plan, Enhancing Incident Management Capabilities
- Q3 2025improvedPagerduty Removes 'Easy on-call scheduling' Feature from Free Plan, Impacting Users' Scheduling Capabilities · this change
- Q2 2025improvedPagerduty Enhances Enterprise Plan with Increased Custom Incident Roles and New Mobile App Support Feature
- Q2 2025packagingPagerduty Aiops Removes Workflow Automation Add-On from AIOps Pricing, Impacting Integration of Business Processes with Technical Automation
- Q2 2025packagingPagerduty Automation Discontinues Workflow Automation Plan, Shifting Focus Away from Automated Business Process Integration
- Q2 2025improvedPagerduty Incident Increases Incident Types from 2 to 3 in Professional Plan, Enhancing Incident Management Capabilities
- Q2 2025improvedPagerduty Service Bundles PagerDuty Advance with 1,000 Credits into Professional Plan, Enhancing Value for Users
Across Business Operations in the same window
All Business Operations changes- AtlassianJan 11Atlassian Opsgenie Confirms Opsgenie Discontinuation for New Customers, Introduces API Rate Limits for Standard and Enterprise Plans
- GrafanaJan 10Grafana Transforms Pro Plan to Pure Pay-As-You-Go Model Starting at $0, Renames All Plans
- AtlassianJan 11Atlassian Opsgenie Removes Chat Support from Essentials, Standard, and Enterprise Plans
- AtlassianJan 11Atlassian Jira Democratizes AI Features by Moving Rovo Search, Chat, and Agents from Premium to Standard Tier
- AtlassianJan 11Atlassian Jira Implements Price Increases for Standard and Premium Plans Amid Major Feature Overhaul and User Limit Expansions
Questions about this change
Did Pagerduty raise prices in October 2025?
No list-price increase was recorded between Jul 13, 2025 and Oct 5, 2025. The change Pulse detected was a product change: feature removed, feature change.
What changed on Pagerduty's pricing page between Jul 13, 2025 and Oct 5, 2025?
Feature: 'Easy on-call scheduling' feature → Not listed, removed; Professional plan: Schedules and policies description changed from 'Unlimited...schedules, escalation policies' to separate 'More On-call Schedules' and 'More Escalation Policies'; Professional plan: 'Unlimited international phone/SMS notifications' changed to 'More international phone/SMS notifications'; Business plan: 'Unlimited data access' changed to 'Multi-year historical data access'; Free plan: 'Unlimited API calls' changed to 'API Calls Included'. Pulse compared the captures it took on Jul 13, 2025 and Oct 5, 2025; the before/after table above lists each item as written on the page.
How often does Pagerduty change its pricing?
Pulse recorded 5 other pricing-page changes for Pagerduty in the 90 days before this one; the previous change was "Pagerduty Enhances Enterprise Plan with Increased Custom Incident Roles and New Mobile App Support Feature" in Q2 2025; Pagerduty has been tracked since 2024-10-01.