Pagerduty Service Bundles PagerDuty Advance with 1,000 Credits into Professional Plan, Enhancing Value for Users
What happened
Between the Apr 1, 2025 and Jul 6, 2025 captures of Pagerduty's pricing page, Pulse recorded 9 changes: Email support explicitly added to Professional plan feature list; External Status Page with 250 subscriber limit added to Professional plan; 2 predefined Incident Roles added to Professional plan; Post-Incident Reviews announced for Professional plan (coming soon); 2 Teams limit added to Professional plan; Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan; 3 predefined Incident Types added to Professional plan; Major Incident Workflow Template with limited triggers & actions added to Professional plan; PagerDuty Advance bundled into Professional plan with 1,000 one-time credits (moved from Available Add-Ons to Includes). Pulse files it as a packaging change (feature added, threshold added, add-on change) with an upward direction. Pulse's latest capture (Jul 6, 2026) lists Professional at $21, Business at $41, Stakeholder License at $150, AIOps at $699 and PagerDuty Advance for Incident Management at $415.
Pagerduty's previous recorded change was "Pagerduty Service Expands Status Pages Add-on with Variable Pricing and Audience-Specific Features" (Q1 2025). Pagerduty has been tracked since 2024-10-01.
In the same window Atlassian and Grafana also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Professional · FeatureAdded
BeforeNo Email support explicitly
AfterEmail support explicitly
- Professional · LimitAdded
BeforeNot listed
AfterExternal Status Page with 250 subscriber limit
- Professional · LimitAdded
BeforeNo predefined Incident Roles
After2 predefined Incident Roles
- Professional · FeatureFeature added
Post-Incident Reviews announced for Professional plan (coming soon)
- Professional · LimitAddedNo Teams limit2 Teams limit
- Professional · FeatureFeature added
Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan
- Professional · LimitAdded
BeforeNo predefined Incident Types
After3 predefined Incident Types
- Professional · FeatureAdded
BeforeNot listed
AfterMajor Incident Workflow Template with limited triggers & actions
- Professional · Add-onChangedAvailable Add-OnsIncludes
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Professional | Feature | No Email support explicitly | Email support explicitly | Added |
| Professional | Limit | Not listed | External Status Page with 250 subscriber limit | Added |
| Professional | Limit | No predefined Incident Roles | 2 predefined Incident Roles | Added |
| Professional | Feature | Post-Incident Reviews announced for Professional plan (coming soon) | Feature added | |
| Professional | Limit | No Teams limit | 2 Teams limit | Added |
| Professional | Feature | Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan | Feature added | |
| Professional | Limit | No predefined Incident Types | 3 predefined Incident Types | Added |
| Professional | Feature | Not listed | Major Incident Workflow Template with limited triggers & actions | Added |
| Professional | Add-on | Available Add-Ons | Includes | Changed |
Values as written on Pagerduty's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Pagerduty's pricing page (pagerduty.com) from Apr 1, 2025 and Jul 6, 2025; the change is marked on the page, where Email support explicitly now appears.
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The two full-page captures with this change marked up are free with an account.
Pagerduty, the last 90 days
Full history- Jul 6, 2026packagingPagerduty Service renames Advance credits to 'AI Actions' across all plans
- Apr 6, 2026packagingPagerduty Service launches Operations Cloud pricing tab with NEW badge
- Q2 2025improvedPagerduty Service Bundles PagerDuty Advance with 1,000 Credits into Professional Plan, Enhancing Value for Users · this change
- Q1 2025improvedPagerduty Service Expands Status Pages Add-on with Variable Pricing and Audience-Specific Features
Across Business Operations in the same window
All Business Operations changes- AtlassianJan 11Atlassian Opsgenie Confirms Opsgenie Discontinuation for New Customers, Introduces API Rate Limits for Standard and Enterprise Plans
- GrafanaJan 10Grafana Transforms Pro Plan to Pure Pay-As-You-Go Model Starting at $0, Renames All Plans
- AtlassianJan 11Atlassian Opsgenie Removes Chat Support from Essentials, Standard, and Enterprise Plans
- AtlassianJan 11Atlassian Jira Democratizes AI Features by Moving Rovo Search, Chat, and Agents from Premium to Standard Tier
- AtlassianJan 11Atlassian Jira Implements Price Increases for Standard and Premium Plans Amid Major Feature Overhaul and User Limit Expansions
Questions about this change
Did Pagerduty raise prices in July 2025?
No list-price increase was recorded between Apr 1, 2025 and Jul 6, 2025. The change Pulse detected was a packaging change: feature added, threshold added, add-on change.
What changed on Pagerduty's pricing page between Apr 1, 2025 and Jul 6, 2025?
Professional feature: No Email support explicitly → Email support explicitly, added; Professional limit: Not listed → External Status Page with 250 subscriber limit, added; Professional limit: No predefined Incident Roles → 2 predefined Incident Roles, added; Post-Incident Reviews announced for Professional plan (coming soon); Professional limit: No Teams limit → 2 Teams limit, added; Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan; Professional limit: No predefined Incident Types → 3 predefined Incident Types, added; Professional feature: Not listed → Major Incident Workflow Template with limited triggers & actions, added; Professional add-on: Available Add-Ons → Includes, changed. Pulse compared the captures it took on Apr 1, 2025 and Jul 6, 2025; the before/after table above lists each item as written on the page.
How often does Pagerduty change its pricing?
Pulse recorded 1 other pricing-page change for Pagerduty in the 90 days before this one; the previous change was "Pagerduty Service Expands Status Pages Add-on with Variable Pricing and Audience-Specific Features" in Q1 2025; Pagerduty has been tracked since 2024-10-01.