Packaging change·Apr 1 → Jul 13, 2025·Q2 2025·Business Operations
Pagerduty Enhances Enterprise Plan with Increased Custom Incident Roles and New Mobile App Support Feature
What changed
Limit increase
Professional plan: Predefined Incident Types increased from 2 to 3
Feature added
Business plan: Added 'Expanded set of triggers and actions on Incident Workflows'
Feature removed
Business plan: Removed 'Business response' feature
Feature removed
Business plan: Removed '1 custom Incident Role' feature
Feature removed
Business plan: Removed 'Trigger Incident Workflow on Custom Field' feature
Feature added
Enterprise plan: Added 'Intune Support for Mobile App' feature
Limit increase
Enterprise plan: Custom Incident Roles increased from 8 to 10
Before and after
Apr 1, 2025 vs Jul 13, 2025Pulse.
100%
Change 1 of 7 · capacity increased
Professional plan: Predefined Incident Types increased from 2 to 3
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Q1 2025 · Pagerduty Introduces Major Capacity Increase with 20,000 One-Time Credits Added to Enterprise PlanPagerduty Removes 'Easy on-call scheduling' Feature from Free Plan, Impacting Users' Scheduling Capabilities · Q3 2025
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