Pagerduty Enhances Enterprise Plan with Increased Custom Incident Roles and New Mobile App Support Feature
What happened
Between the Apr 1, 2025 and Jul 13, 2025 captures of Pagerduty's pricing page, Pulse recorded 7 changes: Professional plan: Predefined Incident Types increased from 2 to 3; Business plan: Added 'Expanded set of triggers and actions on Incident Workflows'; Business plan: Removed 'Business response' feature; Business plan: Removed '1 custom Incident Role' feature; Business plan: Removed 'Trigger Incident Workflow on Custom Field' feature; Enterprise plan: Added 'Intune Support for Mobile App' feature; Enterprise plan: Custom Incident Roles increased from 8 to 10. Pulse files it as a packaging change (limit increase, feature added, feature removed) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Professional at $21, Business at $41, Operations Cloud Essential at $1,000, Status Pages at $89 and PagerDuty Advance for Incident Management at $415.
Pagerduty's previous recorded change was "Pagerduty Aiops Removes Workflow Automation Add-On from AIOps Pricing, Impacting Integration of Business Processes with Technical Automation" (Q2 2025). Before that Pulse recorded "Pagerduty Introduces Major Capacity Increase with 20,000 One-Time Credits Added to Enterprise Plan" (Q1 2025) and "PagerDuty Aiops Launches Full Microsoft Teams Support for Advance Assistant" (Q1 2025). Pagerduty has been tracked since 2024-10-01.
In the same window Atlassian and Grafana also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Professional · Limit+50%23
- Business · FeatureAdded
BeforeNot listed
After'Expanded set of triggers and actions
- Business · FeatureRemoved
Before'Business response' feature
AfterNo 'Business response' feature
- Business · FeatureRemoved
Before'1 custom Incident Role' feature
AfterNot listed
- Business · FeatureRemoved
Before'Trigger Incident Workflow
AfterNo 'Trigger Incident Workflow
- Enterprise · FeatureAddedNo 'Intune Support'Intune Support
- Enterprise · Limit+25%810
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Professional | Limit | 2 | 3 | +50% |
| Business | Feature | Not listed | 'Expanded set of triggers and actions | Added |
| Business | Feature | 'Business response' feature | No 'Business response' feature | Removed |
| Business | Feature | '1 custom Incident Role' feature | Not listed | Removed |
| Business | Feature | 'Trigger Incident Workflow | No 'Trigger Incident Workflow | Removed |
| Enterprise | Feature | No 'Intune Support | 'Intune Support | Added |
| Enterprise | Limit | 8 | 10 | +25% |
Values as written on Pagerduty's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Pagerduty's pricing page (pagerduty.com) from Apr 1, 2025 and Jul 13, 2025; the change is marked near the top of the page, where professional limit reads 2 and then 3.
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The two full-page captures with this change marked up are free with an account.
Pagerduty, the last 90 days
Full history- Apr 6, 2026packagingPagerduty Service launches Operations Cloud pricing tab with NEW badge
- Jan 12, 2026improvedPagerduty Launches Post-Incident Reviews Feature for Professional Plan, Enhancing Incident Management Capabilities
- Q3 2025improvedPagerduty Removes 'Easy on-call scheduling' Feature from Free Plan, Impacting Users' Scheduling Capabilities
- Q2 2025improvedPagerduty Enhances Enterprise Plan with Increased Custom Incident Roles and New Mobile App Support Feature · this change
- Q2 2025packagingPagerduty Aiops Removes Workflow Automation Add-On from AIOps Pricing, Impacting Integration of Business Processes with Technical Automation
- Q2 2025packagingPagerduty Automation Discontinues Workflow Automation Plan, Shifting Focus Away from Automated Business Process Integration
- Q2 2025improvedPagerduty Incident Increases Incident Types from 2 to 3 in Professional Plan, Enhancing Incident Management Capabilities
- Q2 2025improvedPagerduty Service Bundles PagerDuty Advance with 1,000 Credits into Professional Plan, Enhancing Value for Users
- Q1 2025improvedPagerduty Introduces Major Capacity Increase with 20,000 One-Time Credits Added to Enterprise Plan
- Q1 2025improvedPagerDuty Aiops Launches Full Microsoft Teams Support for Advance Assistant
Across Business Operations in the same window
All Business Operations changes- AtlassianJan 11Atlassian Opsgenie Confirms Opsgenie Discontinuation for New Customers, Introduces API Rate Limits for Standard and Enterprise Plans
- GrafanaJan 10Grafana Transforms Pro Plan to Pure Pay-As-You-Go Model Starting at $0, Renames All Plans
- AtlassianJan 11Atlassian Opsgenie Removes Chat Support from Essentials, Standard, and Enterprise Plans
- AtlassianJan 11Atlassian Jira Democratizes AI Features by Moving Rovo Search, Chat, and Agents from Premium to Standard Tier
- AtlassianJan 11Atlassian Jira Implements Price Increases for Standard and Premium Plans Amid Major Feature Overhaul and User Limit Expansions
Questions about this change
Did Pagerduty raise prices in July 2025?
No list-price increase was recorded between Apr 1, 2025 and Jul 13, 2025. The change Pulse detected was a packaging change: limit increase, feature added, feature removed.
What changed on Pagerduty's pricing page between Apr 1, 2025 and Jul 13, 2025?
Professional limit: 2 → 3 (+50%); Business feature: Not listed → 'Expanded set of triggers and actions, added; Business feature: 'Business response' feature → No 'Business response' feature, removed; Business feature: '1 custom Incident Role' feature → Not listed, removed; Business feature: 'Trigger Incident Workflow → No 'Trigger Incident Workflow, removed; Enterprise feature: No 'Intune Support → 'Intune Support, added; Enterprise limit: 8 → 10 (+25%). Pulse compared the captures it took on Apr 1, 2025 and Jul 13, 2025; the before/after table above lists each item as written on the page.
How often does Pagerduty change its pricing?
Pulse recorded 8 other pricing-page changes for Pagerduty in the 90 days before this one; the previous change was "Pagerduty Aiops Removes Workflow Automation Add-On from AIOps Pricing, Impacting Integration of Business Processes with Technical Automation" in Q2 2025; Pagerduty has been tracked since 2024-10-01.