Zoho Expense Standard drops Multi-level approval, gains Zia AI suite
What happened
Between the Sep 7, 2026 and Sep 14, 2026 captures of Zoho's pricing page, Pulse recorded 2 changes: Free plan gained Zoho Prepaid Mastercard and Zoho Expense MCP; Standard gained an Expense Intelligence/Zia AI suite and WhatsApp/Slack integration but lost Multi-level approval and Split expenses; Premium gained travel inventory access, Guest Booking, Duty of care, Visa management automation, and Carbon emission tracking; Premium Support add-on swapped '45 days onboarding assistance' for 'Dedicat. In detail: Premium Support add-on swapped '45 days onboarding assistance' for 'Dedicated relationship manager support'; price unchanged at $490/year. Pulse files it as a packaging change (add-on change, feature change).
It lands 41 days after Zoho's previous change, "Zoho Expense: Itemized receipt OCR moves from Premium-only to Standard" (Aug 3, 2026). Zoho has been tracked since 2023-11-30.
In the same window HubSpot, Salesforce, Microsoft and Pipedrive also changed their Finance & Accounting pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- ReplacedPremium SupportAdd-on
Before'45 days onboarding assistance'
After'Dedicated relationship manager support'
- AddedStandard, PremiumFeature
BeforeNot listed
AfterZoho Prepaid Mastercard and Zoho Expense MCP
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Premium Support | Add-on | '45 days onboarding assistance' | 'Dedicated relationship manager support' | Replaced |
| Standard, Premium | Feature | Not listed | Zoho Prepaid Mastercard and Zoho Expense MCP | Added |
Values as written on Zoho's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zoho's pricing page (zoho.com) from Sep 7, 2026 and Sep 14, 2026; the change is marked around the middle of the page, where Zoho Prepaid Mastercard and Zoho Expense MCP now appears.
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Zoho, the last 90 days
Full history- Sep 14, 2026PackagingZoho Expense Standard drops Multi-level approval, gains Zia AI suite This change
- Aug 3, 2026ImprovementZoho Expense: Itemized receipt OCR moves from Premium-only to Standard
Across Finance & Accounting in the same window
All Finance & Accounting changes- HubSpotSep 14HubSpot Suite Starter Starter swaps itemized features for named Hubs, exposes…
- SalesforceSep 7Salesforce Small Business axes Free Suite plan, leaves only Starter and Pro
- MicrosoftAug 31Microsoft Speech: Voice Live Pro Cached Input $40→$0.40; GPT Realtime 2 added
- PipedriveAug 5Pipedrive: Projects add-on price increase ($6.67→$16)
Questions about this change
Did Zoho raise prices in September 2026?
No list-price increase was recorded between Sep 7, 2026 and Sep 14, 2026. The change Pulse detected was a packaging change: add-on change, feature change.
What changed on Zoho's pricing page between Sep 7, 2026 and Sep 14, 2026?
Premium Support add-on: '45 days onboarding assistance' → 'Dedicated relationship manager support', replaced; Standard, Premium feature added: Zoho Prepaid Mastercard and Zoho Expense MCP. Pulse compared the captures it took on Sep 7, 2026 and Sep 14, 2026; the before/after table above lists each item as written on the page.
How often does Zoho change its pricing?
Pulse recorded 1 other pricing-page change for Zoho in the 90 days before this one; the previous change was "Zoho Expense: Itemized receipt OCR moves from Premium-only to Standard" on Aug 3, 2026; Zoho has been tracked since 2023-11-30.