Salesforce Small Business axes Products-by-role path, drops 5 SKUs
What happened
Between the Sep 14, 2026 and Sep 21, 2026 captures of Salesforce's pricing page, Pulse recorded 2 changes: The 'CRM suites or products by role — you decide' tab selector was removed, eliminating the entire 'Products by role' path: Sales Cloud Enterprise, Service Cloud Enterprise, Marketing Cloud Next Growth Edition, Commerce Cloud B2B Growth Edition, and Slack Business+ are gone from the page; Starter Suite and Pro Suite card taglines were rewritten (copy-only; prices unchanged at $25/user/mo and $100. In detail: Starter Suite and Pro Suite card taglines were rewritten (copy-only; prices unchanged at $25/user/mo and $100/user/mo respectively). Pulse files it as a packaging change (plan removed, positioning) with a downward direction. The current page lists Starter Suite at $25 and Pro Suite at $100.
It lands 14 days after Salesforce's previous change, "Salesforce Small Business axes Free Suite plan, leaves only Starter and Pro" (Sep 7, 2026). Salesforce has been tracked since 2025-01-03.
In the same window Microsoft, HubSpot, Zoho and Pipedrive also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · PlanRemoved
Before'CRM suites or products by role — you decide' tab selector
AfterNot listed
- Starter Suite, Pro Suite · PositioningPositioning
Starter Suite and Pro Suite card taglines were rewritten (copy-only; prices unchanged at $25/user/mo and $100/user/mo respectively).
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Plan | 'CRM suites or products by role — you decide' tab selector | Not listed | Removed |
| Starter Suite, Pro Suite | Positioning | — | $25/user/mo | Positioning |
Values as written on Salesforce's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Salesforce's pricing page (salesforce.com) from Sep 14, 2026 and Sep 21, 2026; the change is marked around the middle of the page, where the 'CRM suites or products by role — you decide' tab selector no longer appears.
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Salesforce, the last 90 days
Full history- Sep 21, 2026packagingSalesforce Small Business axes Products-by-role path, drops 5 SKUs · this change
- Sep 7, 2026packagingSalesforce Small Business axes Free Suite plan, leaves only Starter and Pro
Across CRM in the same window
All CRM changes- MicrosoftSep 21Teams Premium now needs a Teams Enterprise license; Buy now removed
- HubSpotSep 21HubSpot Service Enterprise drops AI transcript enrichment from Enterprise plan
- ZohoSep 14Zoho Expense Standard drops Multi-level approval, gains Zia AI suite
- PipedriveAug 5Pipedrive: Projects add-on price increase ($6.67→$16)
Questions about this change
Did Salesforce raise prices in September 2026?
No list-price increase was recorded between Sep 14, 2026 and Sep 21, 2026. The change Pulse detected was a packaging change: plan removed, positioning.
What changed on Salesforce's pricing page between Sep 14, 2026 and Sep 21, 2026?
Plan: 'CRM suites or products by role — you decide' tab selector → Not listed, removed; Starter Suite and Pro Suite card taglines were rewritten (copy-only; prices unchanged at $25/user/mo and $100/user/mo respectively). Pulse compared the captures it took on Sep 14, 2026 and Sep 21, 2026; the before/after table above lists each item as written on the page.
How often does Salesforce change its pricing?
Pulse recorded 1 other pricing-page change for Salesforce in the 90 days before this one; the previous change was "Salesforce Small Business axes Free Suite plan, leaves only Starter and Pro" on Sep 7, 2026; Salesforce has been tracked since 2025-01-03.