Product change·Apr 6 → Apr 13, 2026·Week 16, 2026·Sales & Customer Relationship Management (CRM)
Help Scout Rolls Out SLA Policies Across All Paid Plans
What changed
Feature added
Service Level Agreement (SLA) policies added to all paid plans: Standard gets 1 basic policy, Plus gets 2 advanced policies, Pro gets unlimited policies. New SLA comparison table row also added.
Before and after
Apr 6, 2026 vs Apr 13, 2026Pulse.
100%
What changed
Service Level Agreement (SLA) policies added to all paid plans: Standard gets 1 basic policy, Plus gets 2 advanced policies, Pro gets unlimited policies. New SLA comparison table row also added.
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Week 12, 2026 · Help Scout removes Free plan from main pricing, adds pre-paid AI discountsHelp Scout adds light user tiers to Team plans, up to 50 seats · Week 22, 2026
More from Help Scout
Full history →- Week 33, 2026·improvedHelp Scout: Secure customer portal added to Plus plan
- Q2 2026·improvedHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
- Week 23, 2026·improvedHelp Scout splits workflows into basic and advanced tiers by plan
- Week 22, 2026·improvedHelp Scout adds light user tiers to Team plans, up to 50 seats
- Week 12, 2026·packagingHelp Scout removes Free plan from main pricing, adds pre-paid AI discounts