Help Scout Rolls Out SLA Policies Across All Paid Plans
What happened
Between the Apr 6, 2026 and Apr 13, 2026 captures of Help Scout's pricing page, Pulse recorded one change: Service Level Agreement (SLA) policies added to all paid plans: Standard gets 1 basic policy, Plus gets 2 advanced policies, Pro gets unlimited policies. New SLA comparison table row also added. Pulse files it as a product change (feature added). Pulse's latest capture (Nov 9, 2026) lists Standard at $25, Plus at $45, Pro at $75, Additional Docs Site at $20 and Additional Inbox at $10.
It lands 27 days after Help Scout's previous change, "Help Scout removes Free plan from main pricing, adds pre-paid AI discounts" (Mar 16, 2026). Before that Pulse recorded "Help Scout Adds WhatsApp Messaging Starting From Plus Plan" (Mar 10, 2026) and "Help Scout elevates free plan to hero status alongside paid tiers" (week of Feb 23, 2026). Help Scout has been tracked since 2026-02-28.
In the same window Zendesk and Intercom also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedStandard, Plus, ProFeature
BeforeNot listed
AfterService Level Agreement (SLA) policies
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Standard, Plus, Pro | Feature | Not listed | Service Level Agreement (SLA) policies | Added |
Values as written on Help Scout's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Help Scout's pricing page (www.helpscout.com) from Apr 6, 2026 and Apr 13, 2026; the change is marked near the top of the page, where Service Level Agreement (SLA) policies now appears.
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The two full-page captures with this change marked up are free with an account.
Help Scout, the last 90 days
Full historyDates are the day each change was detected, Eastern time.
- Jul 2, 2026ImprovementHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
- Jun 1, 2026ImprovementHelp Scout splits workflows into basic and advanced tiers by plan
- May 26, 2026ImprovementHelp Scout adds light user tiers to Team plans, up to 50 seats
- Apr 12, 2026Feature addedHelp Scout Rolls Out SLA Policies Across All Paid Plans This change
- Mar 16, 2026PackagingHelp Scout removes Free plan from main pricing, adds pre-paid AI discounts
- Mar 10, 2026ImprovementHelp Scout Adds WhatsApp Messaging Starting From Plus Plan
- Week of Feb 23, 2026PackagingHelp Scout elevates free plan to hero status alongside paid tiers
Across CRM in the same window
All CRM changes- ZendeskApr 13Zendesk reveals annual pricing discounts across all Suite tiers
- IntercomApr 3Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
- IntercomMar 17Intercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric
- IntercomJan 21Intercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per Minute
- IntercomJan 21Intercom Essential Plan Price Decreased by 25.6% to $29/Seat/Month, Enhancing Accessibility for Users
Questions about this change
Did Help Scout raise prices in April 2026?
No list-price increase was recorded between Apr 6, 2026 and Apr 13, 2026 UTC. The change Pulse detected was a product change: feature added.
What changed on Help Scout's pricing page between Apr 6, 2026 and Apr 13, 2026 UTC?
Standard, Plus, Pro feature added: Service Level Agreement (SLA) policies. Pulse compared the captures it took on Apr 6, 2026 and Apr 13, 2026 UTC; the before/after table above lists each item as written on the page.
How often does Help Scout change its pricing?
Pulse recorded 3 other pricing-page changes for Help Scout in the 90 days before this one; the previous change was "Help Scout removes Free plan from main pricing, adds pre-paid AI discounts" on Mar 16, 2026; Help Scout has been tracked since 2026-02-28.