Help Scout Adds WhatsApp Messaging Starting From Plus Plan
What happened
Between the Mar 2, 2026 and Mar 9, 2026 captures of Help Scout's pricing page, Pulse recorded one change: WhatsApp messaging added as a new communication channel, available starting from Plus plan. New 'WhatsApp' row added to comparison table under Channels section between Instagram and Phone/voice. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Aug 10, 2026) lists Standard at $25, Plus at $45, Pro at $75, Additional Docs Site at $20 and Additional Inbox at $10.
Help Scout's previous recorded change was "Help Scout elevates free plan to hero status alongside paid tiers" (Week 10, 2026). Help Scout has been tracked since 2026-02-28.
In the same window Intercom and Drift also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Plus · FeatureAddedNo WhatsApp messagingWhatsApp messaging
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Plus | Feature | No WhatsApp messaging | WhatsApp messaging | Added |
Values as written on Help Scout's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Help Scout's pricing page (www.helpscout.com) from Mar 2, 2026 and Mar 9, 2026; the change is marked near the top of the page, where WhatsApp messaging now appears.
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The two full-page captures with this change marked up are free with an account.
Help Scout, the last 90 days
Full history- May 26, 2026improvedHelp Scout adds light user tiers to Team plans, up to 50 seats
- Apr 13, 2026improvedHelp Scout Rolls Out SLA Policies Across All Paid Plans
- Mar 16, 2026packagingHelp Scout removes Free plan from main pricing, adds pre-paid AI discounts
- Mar 10, 2026improvedHelp Scout Adds WhatsApp Messaging Starting From Plus Plan · this change
- Week 10, 2026packagingHelp Scout elevates free plan to hero status alongside paid tiers
Across CRM in the same window
All CRM changes- IntercomJan 21Intercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per Minute
- DriftJan 11Drift Discontinues All Major Pricing Plans, Shifts to Salesloft's Custom Package-Based Model
- IntercomJan 21Intercom Essential Plan Price Decreased by 25.6% to $29/Seat/Month, Enhancing Accessibility for Users
- IntercomJan 21Intercom Restructures Pricing Model to Simplify Plans with New Per-Seat Pricing and Reveals Essential Plan at $39/Seat/Month
- IntercomJan 21Intercom Cuts Proactive Support Plus Price by 80% to $99/mo, Reducing Included Messages from 3,000 to 500
Questions about this change
Did Help Scout raise prices in March 2026?
No list-price increase was recorded between Mar 2, 2026 and Mar 9, 2026. The change Pulse detected was a product change: feature change.
What changed on Help Scout's pricing page between Mar 2, 2026 and Mar 9, 2026?
Plus feature: No WhatsApp messaging → WhatsApp messaging, added. Pulse compared the captures it took on Mar 2, 2026 and Mar 9, 2026; the before/after table above lists each item as written on the page.
How often does Help Scout change its pricing?
Pulse recorded 1 other pricing-page change for Help Scout in the 90 days before this one; the previous change was "Help Scout elevates free plan to hero status alongside paid tiers" in Week 10, 2026; Help Scout has been tracked since 2026-02-28.