Product change·Mar 2 → Mar 9, 2026·Week 11, 2026·Sales & Customer Relationship Management (CRM)
Help Scout Adds WhatsApp Messaging Starting From Plus Plan
What changed
Feature change
WhatsApp messaging added as a new communication channel, available starting from Plus plan. New 'WhatsApp' row added to comparison table under Channels section between Instagram and Phone/voice.
Before and after
Mar 2, 2026 vs Mar 9, 2026Pulse.
100%
What changed
WhatsApp messaging added as a new communication channel, available starting from Plus plan. New 'WhatsApp' row added to comparison table under Channels section between Instagram and Phone/voice.
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Week 10, 2026 · Help Scout elevates free plan to hero status alongside paid tiersHelp Scout removes Free plan from main pricing, adds pre-paid AI discounts · Week 12, 2026
More from Help Scout
Full history →- Week 33, 2026·improvedHelp Scout: Secure customer portal added to Plus plan
- Q2 2026·improvedHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
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- Week 16, 2026·improvedHelp Scout Rolls Out SLA Policies Across All Paid Plans