Skip to content
PricingSaaS
Sign in
HomeHelp ScoutAll changesLight users feature row added
Help Scout
Product changeFeature addedMay 18 → May 25, 2026

Help Scout adds light user tiers to Team plans, up to 50 seats

Detected May 26, 2026Sales & Customer Relationship Management (CRM)
The changeLight users feature row added
BeforeMay 18Not listed
AfterMay 25Light users feature row
added
1 change2 capturesMay 18, 2026 → May 25, 2026

What happened

Between the May 18, 2026 and May 25, 2026 captures of Help Scout's pricing page, Pulse recorded one change: Light users feature row added to Team management comparison table. Plus plan now shows 5 included light users (max 25); Pro plan shows 15 included (max 50). Pulse files it as a product change (feature added). Pulse's latest capture (Nov 9, 2026) lists Standard at $25, Plus at $45, Pro at $75, Additional Docs Site at $20 and Additional Inbox at $10.

It lands 43 days after Help Scout's previous change, "Help Scout Rolls Out SLA Policies Across All Paid Plans" (Apr 12, 2026). Before that Pulse recorded "Help Scout removes Free plan from main pricing, adds pre-paid AI discounts" (Mar 16, 2026), "Help Scout Adds WhatsApp Messaging Starting From Plus Plan" (Mar 10, 2026) and "Help Scout elevates free plan to hero status alongside paid tiers" (week of Feb 23, 2026). Help Scout has been tracked since 2026-02-28.

In the same window Zendesk, Intercom and GrooveJar also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Plus, ProFeature
    Added
    Not listedLight users feature row

Values as written on Help Scout's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Help Scout's pricing page (www.helpscout.com) from May 18, 2026 and May 25, 2026; the change is marked around the middle of the page, where Light users feature row now appears.

Sign in to see the evidence

The two full-page captures with this change marked up are free with an account.

Sign up freeLog in

Help Scout, the last 90 days

Full history
  1. Aug 10, 2026ImprovementHelp Scout: Secure customer portal added to Plus plan
  2. Jul 2, 2026ImprovementHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
  3. Jun 1, 2026ImprovementHelp Scout splits workflows into basic and advanced tiers by plan
  4. May 26, 2026Feature addedHelp Scout adds light user tiers to Team plans, up to 50 seats This change
  5. Apr 12, 2026ImprovementHelp Scout Rolls Out SLA Policies Across All Paid Plans
  6. Mar 16, 2026PackagingHelp Scout removes Free plan from main pricing, adds pre-paid AI discounts
  7. Mar 10, 2026ImprovementHelp Scout Adds WhatsApp Messaging Starting From Plus Plan
  8. Week of Feb 23, 2026PackagingHelp Scout elevates free plan to hero status alongside paid tiers

Across CRM in the same window

All CRM changes
  1. ZendeskMay 26Suite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan
  2. IntercomMay 11Intercom expands Fin AI Agent to support ecommerce use cases
  3. GrooveJarApr 22GrooveJar pivots to "Free forever, paid when you're making money" model

Questions about this change

Did Help Scout raise prices in May 2026?

No list-price increase was recorded between May 18, 2026 and May 25, 2026. The change Pulse detected was a product change: feature added.

What changed on Help Scout's pricing page between May 18, 2026 and May 25, 2026?

Plus, Pro feature added: Light users feature row. Pulse compared the captures it took on May 18, 2026 and May 25, 2026; the before/after table above lists each item as written on the page.

How often does Help Scout change its pricing?

Pulse recorded 4 other pricing-page changes for Help Scout in the 90 days before this one; the previous change was "Help Scout Rolls Out SLA Policies Across All Paid Plans" on Apr 12, 2026; Help Scout has been tracked since 2026-02-28.