Help Scout adds light user tiers to Team plans, up to 50 seats
What happened
Between the May 18, 2026 and May 25, 2026 captures of Help Scout's pricing page, Pulse recorded one change: Light users feature row added to Team management comparison table. Plus plan now shows 5 included light users (max 25); Pro plan shows 15 included (max 50). Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Aug 10, 2026) lists Standard at $25, Plus at $45, Pro at $75, Additional Docs Site at $20 and Additional Inbox at $10.
It lands 43 days after Help Scout's previous change, "Help Scout Rolls Out SLA Policies Across All Paid Plans" (Apr 13, 2026). Before that Pulse recorded "Help Scout removes Free plan from main pricing, adds pre-paid AI discounts" (Mar 16, 2026), "Help Scout Adds WhatsApp Messaging Starting From Plus Plan" (Mar 10, 2026) and "Help Scout elevates free plan to hero status alongside paid tiers" (Week 10, 2026). Help Scout has been tracked since 2026-02-28.
In the same window Zendesk, Intercom and GrooveJar also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Plus, Pro · FeatureAdded
BeforeNo Light users feature row
AfterLight users feature row
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Plus, Pro | Feature | No Light users feature row | Light users feature row | Added |
Values as written on Help Scout's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Help Scout's pricing page (www.helpscout.com) from May 18, 2026 and May 25, 2026; the change is marked around the middle of the page, where Light users feature row now appears.
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The two full-page captures with this change marked up are free with an account.
Help Scout, the last 90 days
Full history- Aug 10, 2026improvedHelp Scout: Secure customer portal added to Plus plan
- Jul 3, 2026improvedHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
- Jun 1, 2026improvedHelp Scout splits workflows into basic and advanced tiers by plan
- May 26, 2026improvedHelp Scout adds light user tiers to Team plans, up to 50 seats · this change
- Apr 13, 2026improvedHelp Scout Rolls Out SLA Policies Across All Paid Plans
- Mar 16, 2026packagingHelp Scout removes Free plan from main pricing, adds pre-paid AI discounts
- Mar 10, 2026improvedHelp Scout Adds WhatsApp Messaging Starting From Plus Plan
- Week 10, 2026packagingHelp Scout elevates free plan to hero status alongside paid tiers
Across CRM in the same window
All CRM changesQuestions about this change
Did Help Scout raise prices in May 2026?
No list-price increase was recorded between May 18, 2026 and May 25, 2026. The change Pulse detected was a product change: feature added.
What changed on Help Scout's pricing page between May 18, 2026 and May 25, 2026?
Plus, Pro feature: No Light users feature row → Light users feature row, added. Pulse compared the captures it took on May 18, 2026 and May 25, 2026; the before/after table above lists each item as written on the page.
How often does Help Scout change its pricing?
Pulse recorded 4 other pricing-page changes for Help Scout in the 90 days before this one; the previous change was "Help Scout Rolls Out SLA Policies Across All Paid Plans" on Apr 13, 2026; Help Scout has been tracked since 2026-02-28.