Packaging change·Feb 28 → Mar 2, 2026·Week 10, 2026·Sales & Customer Relationship Management (CRM)
Help Scout elevates free plan to hero status alongside paid tiers
What changed
Freemium change
Free plan ($0) promoted from a footnote reference to a full hero plan card, now displayed as the first plan alongside Standard, Plus, and Pro with explicit feature list.
Before and after
Feb 28, 2026 vs Mar 2, 2026Pulse.
100%
What changed
Free plan ($0) promoted from a footnote reference to a full hero plan card, now displayed as the first plan alongside Standard, Plus, and Pro with explicit feature list.
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More from Help Scout
Full history →- Week 33, 2026·improvedHelp Scout: Secure customer portal added to Plus plan
- Q2 2026·improvedHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
- Week 23, 2026·improvedHelp Scout splits workflows into basic and advanced tiers by plan
- Week 22, 2026·improvedHelp Scout adds light user tiers to Team plans, up to 50 seats
- Week 16, 2026·improvedHelp Scout Rolls Out SLA Policies Across All Paid Plans