Product change·May 25 → Jun 1, 2026·Week 23, 2026·Sales & Customer Relationship Management (CRM)
Help Scout splits workflows into basic and advanced tiers by plan
What changed
Feature change
Workflow automation now distinguishes basic vs advanced types: Standard gets 150 basic workflows, Plus gets 500 advanced workflows, Pro gets unlimited advanced workflows. Advanced workflows trigger on customer properties.
Before and after
May 25, 2026 vs Jun 1, 2026Pulse.
100%
What changed
Workflow automation now distinguishes basic vs advanced types: Standard gets 150 basic workflows, Plus gets 500 advanced workflows, Pro gets unlimited advanced workflows. Advanced workflows trigger on customer properties.
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See the before/after screenshots and every marked-up change.
Week 22, 2026 · Help Scout adds light user tiers to Team plans, up to 50 seatsHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard · Q2 2026
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Full history →- Week 33, 2026·improvedHelp Scout: Secure customer portal added to Plus plan
- Q2 2026·improvedHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
- Week 22, 2026·improvedHelp Scout adds light user tiers to Team plans, up to 50 seats
- Week 16, 2026·improvedHelp Scout Rolls Out SLA Policies Across All Paid Plans
- Week 12, 2026·packagingHelp Scout removes Free plan from main pricing, adds pre-paid AI discounts