Zendesk reveals annual pricing discounts across all Suite tiers
What happened
Between the Apr 6, 2026 and Apr 13, 2026 captures of Zendesk's pricing page, Pulse recorded 2 changes: Suite Team plan relabeled 'Phone support' as 'Telephony'; Support Team plan removed 'with macros' from pre-written responses label and dropped 'Customizable' from automations feature; Annual subscription pricing row added to the feature comparison table, showing annual prices ($19/$55/$115/$169) alongside the existing monthly prices ($25/$69/$149/$219). Pulse files it as a packaging change (positioning, packaging change). Pulse's latest capture (Nov 9, 2026) lists Support Team at $19, Suite Team (Employee Service) at $29, Suite Team at $55, Suite Growth (Employee Service) at $59 and Suite Growth at $89.
Zendesk's previous recorded change was "Zendesk launches Forethought AI agents integration on pricing page" (Apr 18, 2026). Zendesk has been tracked since 2026-02-20.
In the same window Salesforce, HubSpot, Zoho, Microsoft and Intercom also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- RemovedSupport TeamPositioningwith macrosNot listed
- AddedAnnualPackaging
BeforeNot listed
AfterAnnual subscription pricing row
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Support Team | Positioning | with macros | Not listed | Removed |
| Annual | Packaging | Not listed | Annual subscription pricing row | Added |
Values as written on Zendesk's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Zendesk's pricing page (www.zendesk.com) from Apr 6, 2026 and Apr 13, 2026; the change is marked near the top of the page, where the with macros no longer appears.
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The two full-page captures with this change marked up are free with an account.
Zendesk, the last 90 days
Full history- Jul 2, 2026Price increaseZendesk: Contact Center add-on price increase ($50→$83)
- May 25, 2026PackagingSuite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan
- Apr 18, 2026ImprovementZendesk launches Forethought AI agents integration on pricing page
- Apr 13, 2026PackagingZendesk reveals annual pricing discounts across all Suite tiers This change
Across CRM in the same window
All CRM changes- SalesforceApr 14Salesforce Loyalty Management rebrands AppExchange to AgentExchange
- HubSpotApr 14HubSpot Marketing Enterprise refreshes plan taglines with audience-focused copy
- ZohoApr 13Zoho Peopleplus drops 10% savings claim for vague Save more! label
- MicrosoftApr 7Microsoft Copilot softens AI usage promises, tightens renewal terms
- IntercomApr 3Intercom Launches $99/mo Pro Add-On for AI Conversation Analytics
Questions about this change
Did Zendesk raise prices in April 2026?
No list-price increase was recorded between Apr 6, 2026 and Apr 13, 2026. The change Pulse detected was a packaging change: positioning, packaging change.
What changed on Zendesk's pricing page between Apr 6, 2026 and Apr 13, 2026?
Support Team positioning removed: with macros; Annual packaging added: Annual subscription pricing row. Pulse compared the captures it took on Apr 6, 2026 and Apr 13, 2026; the before/after table above lists each item as written on the page.
How often does Zendesk change its pricing?
Pulse recorded 0 other pricing-page changes for Zendesk in the 90 days before this one; the previous change was "Zendesk launches Forethought AI agents integration on pricing page" on Apr 18, 2026; Zendesk has been tracked since 2026-02-20.