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Help Scout

Sales & Customer Relationship Management (CRM)www.helpscout.com

Boston, MA-based customer support platform company founded in 2011. Private. Operates in the helpdesk and customer service software market. Serves small and mid-size businesses with shared inbox, live chat, knowledge base, and AI-powered support tools.

Entry price

$25

Standard · /mo

Plans tracked

3 add-ons

Pricing changes

Latest Wk 33 '26

Pricing model

Subscription + usage

Free tier available

Pricing Change History

8 changes

20268 changes

Aug 10, 2026

Improvement

Weekly

Help Scout: Secure customer portal added to Plus plan

Added 'Secure customer portal' as a new included feature on the Plus plan

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Jul 3, 2026

Improvement

Quarterly

Help Scout: SLA policies added to all paid plans; WhatsApp moved to Standard

Added tiered SLA policies to Standard/Plus/Pro plan cards (1 basic/2 advanced/unlimited) WhatsApp messaging moved from Plus-only to included in Standard

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Jun 1, 2026

Improvement

Weekly

Help Scout splits workflows into basic and advanced tiers by plan

Workflow automation now distinguishes basic vs advanced types: Standard gets 150 basic workflows, Plus gets 500 advanced workflows, Pro gets unlimited advanced workflows. Advanced workflows trigger on customer properties.

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May 26, 2026

Improvement

Weekly

Help Scout adds light user tiers to Team plans, up to 50 seats

Light users feature row added to Team management comparison table. Plus plan now shows 5 included light users (max 25); Pro plan shows 15 included (max 50).

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Apr 13, 2026

Improvement

Weekly

Help Scout Rolls Out SLA Policies Across All Paid Plans

Service Level Agreement (SLA) policies added to all paid plans: Standard gets 1 basic policy, Plus gets 2 advanced policies, Pro gets unlimited policies. New SLA comparison table row also added.

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Mar 16, 2026

Packaging

Weekly

Help Scout removes Free plan from main pricing, adds pre-paid AI discounts

Added 'Pre-paid discounts available' messaging for AI Answers add-on Removed Free plan ($0) from main pricing cards; Free tier still available but de-emphasized as footnote [Plan with $0 price, 5 users, 1 Inbox, 1 Docs site moved to 'Just need the basics?' footer section]

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Mar 10, 2026

Improvement

Weekly

Help Scout Adds WhatsApp Messaging Starting From Plus Plan

WhatsApp messaging added as a new communication channel, available starting from Plus plan. New 'WhatsApp' row added to comparison table under Channels section between Instagram and Phone/voice.

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Apr 19, 2026

Packaging

Weekly

Help Scout elevates free plan to hero status alongside paid tiers

Free plan ($0) promoted from a footnote reference to a full hero plan card, now displayed as the first plan alongside Standard, Plus, and Pro with explicit feature list.

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