Boston, MA-based customer support platform company founded in 2011. Private. Operates in the helpdesk and customer service software market. Serves small and mid-size businesses with shared inbox, live chat, knowledge base, and AI-powered support tools.
Pricing Change History
8 changesAdded 'Secure customer portal' as a new included feature on the Plus plan
Added tiered SLA policies to Standard/Plus/Pro plan cards (1 basic/2 advanced/unlimited) WhatsApp messaging moved from Plus-only to included in Standard
Quarterly roll-up · includes Jun 1 weekly, May 25 weekly, Apr 13 weekly
Workflow automation now distinguishes basic vs advanced types: Standard gets 150 basic workflows, Plus gets 500 advanced workflows, Pro gets unlimited advanced workflows. Advanced workflows trigger on customer properties.
Light users feature row added to Team management comparison table. Plus plan now shows 5 included light users (max 25); Pro plan shows 15 included (max 50).
Service Level Agreement (SLA) policies added to all paid plans: Standard gets 1 basic policy, Plus gets 2 advanced policies, Pro gets unlimited policies. New SLA comparison table row also added.
WhatsApp messaging added as a new communication channel, available starting from Plus plan. New 'WhatsApp' row added to comparison table under Channels section between Instagram and Phone/voice.
Free plan ($0) promoted from a footnote reference to a full hero plan card, now displayed as the first plan alongside Standard, Plus, and Pro with explicit feature list.
Research Help Scout's pricing with the Pulse Agent
Ask anything about Help Scout's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| Free | Plan | Free |
| Standard | Plan | $25 /user/mo |
| ||
| Plus | Plan | $45 /user/mo |
| ||
| Pro | Plan | $75 /user/mo |
| ||
| Additional Docs Site | Add-on | $20 /mobilled annually |
| Additional Inbox | Add-on | $10 /mobilled annually |
| AI Answers | Add-on | $0.75 per resolution |
| ||
Company Facts
How Help Scout compares with its peers
| Company | Entry price | Last change |
|---|---|---|
Z Zendesk | $19 /agent/mo, billed annually | Jul 2, 2026 |
I Intercom | $29 /mo, billed annually + usage | Oct 26, 2026 |
G GrooveJar | $17 /mo | Apr 22, 2026 |
K Kayako | $1 per resolved ticket | — |
D Drift | Contact | Jul 2, 2026 |
G Gladly | — | — |
Help Scout pricing FAQ
- How much does Help Scout cost?
- Help Scout pricing starts at $25/user/mo on Standard. Help Scout lists 4 plans on its pricing page; the Free plan is free.
- Does Help Scout have a free plan?
- Yes. Help Scout's Free plan is free; paid plans start at $25/user/mo on Standard.
- What pricing model does Help Scout use?
- Help Scout uses subscription + usage pricing across 4 plans, with a free tier.
- When did Help Scout last change its pricing?
- Aug 10, 2026: Help Scout: Secure customer portal added to Plus plan.
- How often has Help Scout changed its pricing?
- Pulse has recorded 8 pricing changes for Help Scout since it started tracking on Feb 28, 2026; the pricing page was last captured on Aug 10, 2026.