Help Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
What happened
Between the Mar 30, 2026 and Jun 29, 2026 captures of Help Scout's pricing page, Pulse recorded 2 changes: Added tiered SLA policies to Standard/Plus/Pro plan cards (1 basic/2 advanced/unlimited); WhatsApp messaging moved from Plus-only to included in Standard. Pulse files it as a product change (feature added). Pulse's latest capture (Nov 9, 2026) lists Standard at $25, Plus at $45, Pro at $75, Additional Docs Site at $20 and Additional Inbox at $10.
This quarterly roll-up includes 3 changes Pulse first recorded in a shorter period: "Help Scout splits workflows into basic and advanced tiers by plan" (week of May 25, 2026, saved Jun 1, 2026), "Help Scout adds light user tiers to Team plans, up to 50 seats" (week of May 18, 2026, saved May 25, 2026) and "Help Scout Rolls Out SLA Policies Across All Paid Plans" (week of Apr 6, 2026, saved Apr 13, 2026). It also records changes none of those periods did (feature added), so Pulse counts it as a change of its own. Before that, Help Scout's previous recorded change was "Help Scout removes Free plan from main pricing, adds pre-paid AI discounts" (Mar 16, 2026). Help Scout has been tracked since 2026-02-28.
In the same window Drift, Zendesk, Intercom and GrooveJar also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- AddedStandard, Plus, ProFeatureNot listedtiered SLA policies
- ChangedPlus, StandardFeaturePlus-onlyincluded
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Standard, Plus, Pro | Feature | Not listed | tiered SLA policies | Added |
| Plus, Standard | Feature | Plus-only | included | Changed |
Values as written on Help Scout's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Help Scout's pricing page (www.helpscout.com) from Mar 30, 2026 and Jun 29, 2026; the change is marked near the top of the page, where tiered SLA policies now appears.
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Help Scout, the last 90 days
Full history- Aug 10, 2026ImprovementHelp Scout: Secure customer portal added to Plus plan
- Jul 2, 2026Feature addedHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard This change
- Jun 1, 2026ImprovementHelp Scout splits workflows into basic and advanced tiers by plan
- May 26, 2026ImprovementHelp Scout adds light user tiers to Team plans, up to 50 seats
- Apr 12, 2026ImprovementHelp Scout Rolls Out SLA Policies Across All Paid Plans
Across CRM in the same window
All CRM changes- DriftJul 2Salesloft (drift): Account agents + Forecast add-ons section removed
- ZendeskJul 2Zendesk: Contact Center add-on price increase ($50→$83)
- IntercomJun 8Intercom deepens Early Stage discount to 93% off, adds free Fin year
- GrooveJarApr 22GrooveJar pivots to "Free forever, paid when you're making money" model
Questions about this change
Did Help Scout raise prices in June 2026?
No list-price increase was recorded between Mar 30, 2026 and Jun 29, 2026. The change Pulse detected was a product change: feature added.
What changed on Help Scout's pricing page between Mar 30, 2026 and Jun 29, 2026?
Standard, Plus, Pro feature added: tiered SLA policies; Plus, Standard feature: Plus-only → included, changed. Pulse compared the captures it took on Mar 30, 2026 and Jun 29, 2026; the before/after table above lists each item as written on the page.
How often does Help Scout change its pricing?
This quarterly roll-up includes 3 changes Pulse first recorded in shorter periods and also records changes none of them did (feature added), so Pulse counts it as a change of its own; Pulse recorded 0 other pricing-page changes for Help Scout in the 90 days before this one; the previous change was "Help Scout removes Free plan from main pricing, adds pre-paid AI discounts" on Mar 16, 2026; Help Scout has been tracked since 2026-02-28.