Product change·Mar 30 → Jun 29, 2026·Q2 2026·Sales & Customer Relationship Management (CRM)
Help Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
Added tiered SLA policies to Standard/Plus/Pro plan cards (1 basic/2 advanced/unlimited); WhatsApp messaging moved from Plus-only to included in Standard
What changed
Feature added
Added tiered SLA policies to Standard/Plus/Pro plan cards (1 basic/2 advanced/unlimited)
Feature added
WhatsApp messaging moved from Plus-only to included in Standard
Before and after
Mar 30, 2026 vs Jun 29, 2026Pulse.
100%
Change 1 of 2 · feature added
Added tiered SLA policies to Standard/Plus/Pro plan cards (1 basic/2 advanced/unlimited)
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Week 23, 2026 · Help Scout splits workflows into basic and advanced tiers by planHelp Scout: Secure customer portal added to Plus plan · Week 33, 2026
More from Help Scout
Full history →- Week 33, 2026·improvedHelp Scout: Secure customer portal added to Plus plan
- Week 23, 2026·improvedHelp Scout splits workflows into basic and advanced tiers by plan
- Week 22, 2026·improvedHelp Scout adds light user tiers to Team plans, up to 50 seats
- Week 16, 2026·improvedHelp Scout Rolls Out SLA Policies Across All Paid Plans
- Week 12, 2026·packagingHelp Scout removes Free plan from main pricing, adds pre-paid AI discounts