Dialpad

Dialpad renamed its "AI Agent" product/pricing tab to "Resolve" (same tab position, same /ai-agent/ URL). Conversation-based pricing model is unchanged.

Dialpad Sell: Advanced plan cut from $95 to $59/user/month (-38%) and Premium cut from $150 to $79/user/month (-47%). Essentials unchanged at $39/user/month. Dialpad Sell benefit bullets rewritten for all 3 tiers: Advanced/Premium now explicitly bundle previously-separate capabilities as "included" (Reach Booster, Live Coach, Quality Management incl. AI CSAT/Scorecards/Playbooks/Coaching Hub); Essentials bullets replaced with unlimited domestic minutes, AI transcripts/recaps/PII redaction, Coaching Teams, 1-yr retrieval, Meetings Essential.

Dialpad Support per-user prices (Annual billing, USD) changed: Essentials $80 to $89, Advanced $115 to $119 (increases); Premium $150 to $149 (slight decrease).

Dialpad pricing page restructured to add dedicated AI Agent tab with conversation-based pricing model; customers purchase a pool of AI Agent Credits used only when the AI delivers value.

Dialpad Support pricing page restructured from three per-user/month tiers (Essentials $80, Advanced $115, Premium $150) to featuring AI Agent with conversation-based credit pricing as the primary offering.

Quarterly roll-up · includes Mar 16 weekly

Premium plan workforce management expanded to include scheduling and adherence tracking (now bundled, previously separate add-on) [Capabilities: forecast/shift plan → forecast/schedule/track adherence; Add-on bundled into Premium]

Added a set of plans for AI Agent conversation-based pricing [Standard/Pro/Enterprise plans eliminated; New usage-based model uses AI Agent Credits pool charged only when AI delivers value]

AI Agent product positioning changed from 'Agentic AI that acts' to 'AI agents designed by businesses, built for customers' with expanded channel support from 'voice and chat channels' to 'any channel: voice, chat, and more'

AI Agent deflection rate increased from 54% to 62% Agentic AI product section added with new AI Agents capability that understands customer goals, makes decisions, and takes action across voice and chat channels

Business plan ($15/user/month annual, $20 monthly) removed - was the paid tier for Dialpad Meetings with 150 participants and 5-hour meetings Dialpad Meetings (standalone video conferencing) discontinued and replaced with Dialpad Connect (unified communications platform). Product repositioned from video-only to all-in-one platform with calls, meetings, and messaging.

Set up a coaching team added to Essentials plan Save time with Ai Recaps that sync to CRM added to Essentials plan

Standard plan monthly billing price increased from $23/month to $27/month (17.4% increase) when billed monthly, while annual rate remains $15/user/mo

Rooms license fee replaced with Conference room line add-on, price reduced from $34/room/month to $15/number/month Internet fax add-on introduced at $10/number/month (previously included feature)