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Dialpad

Sales & Customer Relationship Management (CRM)dialpad.com

Product

Dialpad is a SaaS company that provides cloud-based business phone systems, video conferencing, and contact center solutions.

Entry price

$15

Connect Standard · /mo, billed annually

Plans tracked

no add-ons

Pricing changes

Latest Q1 '26

Pricing model

Subscription

No free tier

Pricing Change History

9 changes

20269 changes

Apr 4, 2026

Packaging

Quarterly

Dialpad Launches Pay-Per-Conversation AI Agent Credits Model

Dialpad pricing page restructured to add dedicated AI Agent tab with conversation-based pricing model; customers purchase a pool of AI Agent Credits used only when the AI delivers value.

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Apr 4, 2026

Packaging

Quarterly

Dialpad Support replaces per-seat tiers with AI Agent credit pricing

Dialpad Support pricing page restructured from three per-user/month tiers (Essentials $80, Advanced $115, Premium $150) to featuring AI Agent with conversation-based credit pricing as the primary offering.

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Mar 16, 2026

Improvement

Weekly

Dialpad Support bundles workforce scheduling into Premium plan

Premium plan workforce management expanded to include scheduling and adherence tracking (now bundled, previously separate add-on) [Capabilities: forecast/shift plan → forecast/schedule/track adherence; Add-on bundled into Premium]

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Mar 10, 2026

Packaging

Weekly

Dialpad Meetings replaces Connect with AI Agent conversation pricing

Added a set of plans for AI Agent conversation-based pricing [Standard/Pro/Enterprise plans eliminated; New usage-based model uses AI Agent Credits pool charged only when AI delivers value]

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Jan 13, 2026

Improvement

Quarterly

Dialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels

AI Agent product positioning changed from 'Agentic AI that acts' to 'AI agents designed by businesses, built for customers' with expanded channel support from 'voice and chat channels' to 'any channel: voice, chat, and more'

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Jan 13, 2026

Improvement

Quarterly

Dialpad Support Enhances AI Capabilities with New Agentic AI Feature and Boosts Deflection Rate to 62%

AI Agent deflection rate increased from 54% to 62% Agentic AI product section added with new AI Agents capability that understands customer goals, makes decisions, and takes action across voice and chat channels

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Jan 13, 2026

Packaging

Quarterly

Dialpad Meetings Transitions to All-in-One Platform with Dialpad Connect, Discontinuing Standalone Meetings and Free Tier

Business plan ($15/user/month annual, $20 monthly) removed - was the paid tier for Dialpad Meetings with 150 participants and 5-hour meetings Dialpad Meetings (standalone video conferencing) discontinued and replaced with Dialpad Connect (unified communications platform). Product repositioned from video-only to all-in-one platform with calls, meetings, and messaging.

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Jan 13, 2026

Improvement

Quarterly

Dialpad Sales Enhances Advanced Plan with Voicemail Drop Feature for Increased Efficiency

Queue and route inbound calls added to Premium plan Set up a coaching team added to Essentials plan

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Jan 13, 2026

Price increase

Quarterly

Dialpad Increases Standard Plan Monthly Price by 17.4% to $27, Annual Rate Remains at $15/User/Month

Standard plan monthly billing price increased from $23/month to $27/month (17.4% increase) when billed monthly, while annual rate remains $15/user/mo