Dialpad Meetings Transitions to All-in-One Platform with Dialpad Connect, Discontinuing Standalone Meetings and Free Tier
What happened
Between the Apr 1, 2025 and Jul 7, 2025 captures of Dialpad's pricing page, Pulse recorded 7 changes: Business plan ($15/user/month annual, $20 monthly) removed - was the paid tier for Dialpad Meetings with 150 participants and 5-hour meetings; Dialpad Meetings (standalone video conferencing) discontinued and replaced with Dialpad Connect (unified communications platform). Product repositioned from video-only to all-in-one platform with calls, meetings, and messaging; Free plan ($0/user/month) removed - previously offered unlimited video meetings with up to 10 participants and 45-minute meetings; Free tier eliminated - Dialpad Meetings Free plan ($0 with 10 participants, 45-minute limit) discontinued, replaced with 14-day trial of Dialpad Connect; Standard plan added at $15/user/month - new entry-level tier for Dialpad Connect with HD calls, meetings, transcripts, and call summaries; Enterprise plan added with contact sales pricing - top tier with 99.9% uptime, SSO, and unlimited office locations; Pro plan added at $25/user/month - mid-tier plan with CRM integrations and 24/7 support. Pulse files it as a packaging change (plan removed, package change, freemium change, new plan) with a downward direction. Pulse's latest capture (Jun 14, 2026) lists Standard at $15 and Pro at $25.
This is the first pricing-page change Pulse has recorded for Dialpad. Dialpad has been tracked since 2023-11-14.
In the same window Zoom and Ringcentral also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Business · PlanRemoved- was the paid tierNo - was the paid tier
- — · PackagingChangedvideo-onlyall-in-one platform
- — · PlanRemoved
Before- previously offered unlimited video meetings
AfterNot listed
- — · Free tierRemoved
Before- Dialpad Meetings Free plan
AfterNo - Dialpad Meetings Free plan
- Standard · PlanAddedNo Standard planStandard plan
- Enterprise · PlanAddedNo Enterprise planEnterprise plan
- Pro · PlanAddedNo Pro planPro plan
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Business | Plan | - was the paid tier | No - was the paid tier | Removed |
| — | Packaging | video-only | all-in-one platform | Changed |
| — | Plan | - previously offered unlimited video meetings | Not listed | Removed |
| — | Free tier | - Dialpad Meetings Free plan | No - Dialpad Meetings Free plan | Removed |
| Standard | Plan | No Standard plan | Standard plan | Added |
| Enterprise | Plan | No Enterprise plan | Enterprise plan | Added |
| Pro | Plan | No Pro plan | Pro plan | Added |
Values as written on Dialpad's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Dialpad's pricing page (dialpad.com) from Apr 1, 2025 and Jul 7, 2025; the change is marked on the page, where the - was the paid tier no longer appears.
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The two full-page captures with this change marked up are free with an account.
Dialpad, pricing history
Full history- Mar 10, 2026packagingDialpad Meetings replaces Connect with AI Agent conversation pricing
- Q2 2025packagingDialpad Meetings Transitions to All-in-One Platform with Dialpad Connect, Discontinuing Standalone Meetings and Free Tier · this change
Across CRM in the same window
All CRM changes- ZoomJan 14Zoom Scheduler Removes Monthly Scheduler Option, Promotes Annual Billing with Up to 16% Discount
- RingcentralJan 13Ringcentral Faces Significant Price Increases: Advanced Plan Up 57% to $55/User/Month and Core Plan Up 50% to $45/User/Month
- ZoomJan 14Zoom Scheduler Doubles Cloud Recording Capacity to 10 GB in Workplace Pro Bundle
- RingcentralJan 13Ringcentral Introduces AI Receptionist Add-on at $55/account/month, Enhancing Service Offerings
- RingcentralJan 13Ringcentral Unveils RingSense AI for RingEX, Transforming Communication with Advanced AI Features Across All Plans
Questions about this change
Did Dialpad raise prices in July 2025?
No list-price increase was recorded between Apr 1, 2025 and Jul 7, 2025. The change Pulse detected was a packaging change: plan removed, package change, freemium change, new plan.
What changed on Dialpad's pricing page between Apr 1, 2025 and Jul 7, 2025?
Business plan: - was the paid tier → No - was the paid tier, removed; packaging: video-only → all-in-one platform, changed; plan: - previously offered unlimited video meetings → Not listed, removed; free tier: - Dialpad Meetings Free plan → No - Dialpad Meetings Free plan, removed; Standard plan: No Standard plan → Standard plan, added; Enterprise plan: No Enterprise plan → Enterprise plan, added; Pro plan: No Pro plan → Pro plan, added. Pulse compared the captures it took on Apr 1, 2025 and Jul 7, 2025; the before/after table above lists each item as written on the page.
How often does Dialpad change its pricing?
Pulse recorded 0 other pricing-page changes for Dialpad in the 90 days before this one; Dialpad has been tracked since 2023-11-14.